BathSelect Technical Support
Bathroom Fixture Repair & Maintenance Guide
Identify the symptom, perform the checks in order and use the
result of each test to determine the next step.
Start Here
What Problem Are You Having?
Select the symptom that best matches the fixture.
Before You Begin
Locate the BathSelect product name or model number when possible.
Check the installation instructions before opening a valve, control box
or concealed assembly. Shut off the appropriate water supply before
disconnecting plumbing components. For electrical or touchless products,
disconnect applicable power before opening powered components.
Guide 01
Touchless Faucet Has No Water Flow
Use these checks when the faucet produces no water.
The order helps separate supply, power, detection and flow problems.
VERIFY
Confirm Water Is Available
Test another nearby fixture. Then verify the faucet's supply
stop is open and inspect accessible supply tubing for kinks.
If other fixtures also have no water:
The problem is likely upstream of this faucet.
Restore the building or branch supply before continuing.
TEST
Check Whether the Sensor Responds
Place a hand in the normal detection area and observe whether
the faucet gives its usual sensor indication or activation response.
No sensor response?
Go to Guide 03. A power or detection issue should be diagnosed
before investigating water-flow components.
INSPECT
Inspect the Outlet
If the sensor responds but no water appears, inspect the aerator
or outlet for sediment. Clean only components intended to be
removed during routine service.
Water returns after cleaning?
The restriction was at the outlet.
Flush briefly and reinstall the cleaned component.
CHECK
Check Accessible Inlet Filters
If the product documentation identifies serviceable inlet
screens or filters, shut off the supply and inspect them for debris.
Sensor works + supply is available + path is clear:
The remaining fault may involve the control valve or solenoid.
When to Stop
If the faucet receives water and the sensor activates but the valve
does not open, use the service information for that specific model
before disconnecting or replacing the solenoid/control assembly.
Guide 02
Touchless Faucet Water Will Not Stop
First determine whether the sensor is continuously detecting an
object or whether the water-control mechanism is failing to close.
CLEAR
Clear the Detection Area
Remove hands, containers and objects beneath the spout.
Clean and dry the sensor window. Check for nearby reflective
objects that could interfere with detection.
Flow stops?
The sensor was likely detecting an object or interference.
Retest the faucet several times.
RESET
Reset Power When Applicable
Follow the model instructions for a normal power reset.
After restoring power, keep the detection area clear while
the faucet initializes.
Normal operation returns?
Test several activation cycles before returning
the fixture to service.
ISOLATE
Isolate Persistent Flow
If water continues after the detection area is clear and the
faucet has been reset, shut off the faucet supply to prevent
continuous water loss.
Continuous flow remains the symptom:
The valve or solenoid may not be closing normally.
Next Step
Use the model-specific service diagram to identify the valve or
solenoid assembly. Do not substitute components solely because they
look similar; electrical and hydraulic configurations can differ.
Guide 03
Touchless Sensor Is Not Responding
This sequence separates common power, obstruction and detection
problems before internal sensor components are considered.
CLEAN
Clean and Dry the Sensor Window
Use a soft damp cloth to remove soap film, water spots or
residue, then dry the surface. Do not use abrasive material
on the sensor window.
Sensor returns?
Contamination was interfering with detection.
Test several cycles.
POWER
Check Battery Power
For battery-operated models, install a fresh compatible set,
observe polarity markings and confirm the battery connector
is completely seated.
Response returns with fresh batteries?
The previous batteries or connection caused the failure.
CONNECT
Check Powered Connections
For models using an adapter or combined AC/DC system, visually
check that accessible plugs between the power source, sensor
and control box are secure.
Sensor works but no water flows?
The sensor is no longer the primary symptom.
Return to Guide 01.
RETEST
Remove Detection Interference
Clear objects directly below or opposite the sensor and test
again using normal hand placement beneath the spout.
No response after all checks?
Model-specific sensor/control diagnosis is required.
Do Not Replace the Sensor Yet
A non-responsive faucet can involve the sensor, cable, power source
or control electronics. Identify the model and follow its wiring or
service diagram before ordering a replacement component.
Guide 04
Faucet or Shower Has Low Water Flow
Determine whether the restriction affects one outlet, one fixture
or several fixtures before disassembling anything.
COMPARE
Compare Nearby Fixtures
Run another fixture on the same supply. If several fixtures
are weak, the restriction or pressure issue may be upstream.
Only one fixture affected?
Continue with outlet and local supply checks.
VERIFY
Check the Supply Stop
Verify the applicable shutoff valve is fully open and inspect
accessible hoses or supply tubes for bends or kinks.
Flow improves?
The local supply was restricted.
CLEAN
Inspect the Aerator or Spray Outlet
Mineral scale and construction debris commonly accumulate
at small outlet openings. Clean removable service components
using methods appropriate for the finish.
Normal flow returns?
The outlet restriction was the cause.
INSPECT
Check Serviceable Filters
If the product instructions show accessible inlet screens,
shut off the water and inspect those screens for debris.
Still weak?
Further valve or supply diagnosis may be required.
Guide 05
Fixture Is Leaking or Dripping
The location where water first appears is more useful than where
it eventually collects. Dry the area before diagnosing the source.
CHECK
Dry the Fixture Completely
Wipe the fixture, connections and surrounding surface dry.
Run the fixture and observe where moisture first reappears.
Leak is at a visible connection?
Shut off the supply before inspecting that connection.
IDENTIFY
Distinguish Connection Leak From Outlet Drip
A leak beneath the counter or at a hose connection requires
different service from water dripping from a faucet spout or
shower outlet after shutoff.
Water drips from the outlet?
The internal shutoff, cartridge or valve path should be investigated.
VERIFY
Check Model Documentation
Identify the sealing component, cartridge or valve used by
the specific fixture before removing decorative or concealed parts.
Concealed or continuous leak?
Shut off the supply and arrange appropriate service promptly.
Guide 06
Automatic Soap Dispenser Is Not Dispensing
First determine whether the dispenser fails to detect a hand or
detects correctly but cannot move soap through the system.
CHECK
Check Soap Level and Pickup
Confirm the reservoir contains suitable soap and that the
pickup tube, where visible, remains properly positioned.
Reservoir was empty?
Refill according to the dispenser instructions and allow the
system to prime as specified for that model.
TEST
Determine Whether the Sensor Activates
Place a hand within the normal detection area. If there is
no activation response, clean the sensor and check the
applicable battery or power source.
Sensor responds but no soap?
Continue to the dispensing path.
CLEAN
Inspect the Nozzle
Dried product can restrict the dispensing opening.
Clean the external nozzle carefully without inserting
objects that could damage internal components.
Output returns?
The nozzle was restricted.
Clean the dispensing area periodically.
INSPECT
Check Tubing and Connections
Where accessible, visually inspect tubing for obvious kinks,
disconnections or an empty line after reservoir service.
Still no output?
Use the model instructions for pump and priming diagnosis.
Guide 07
Shower Spray Is Weak or Uneven
Identify whether the problem affects a few spray nozzles,
one shower function or every outlet in the system.
COMPARE
Compare Shower Functions
Test the rainfall head, handheld and body jets individually
if the system provides multiple functions.
Only one outlet is weak?
Focus on that outlet rather than the main water supply.
CLEAN
Inspect Spray Nozzles
Look for mineral buildup or debris around blocked spray points.
Clean according to the care requirements for the shower finish
and nozzle material.
Pattern becomes even?
Mineral accumulation was restricting the affected outlets.
INSPECT
Check Hose and Accessible Connections
For handheld showers, inspect the hose for kinking.
For other outlets, check only accessible connections
described in the installation documentation.
Every outlet is weak?
Check building pressure, supply valves and the main shower valve path.
Guide 08
Thermostatic Shower Temperature Is Incorrect
Temperature problems can originate at the building supply or
within the shower system. Establish which one before adjusting the valve.
VERIFY
Verify Hot and Cold Supplies
Test nearby fixtures to confirm both hot and cold water are
available and that the building hot-water source is operating.
Nearby fixtures have the same problem?
Investigate the building supply before adjusting the shower.
TEST
Operate the Temperature Control
Move the control through its intended operating range and
allow enough time for the delivered temperature to stabilize.
Temperature changes normally?
The valve is responding.
Verify the desired setting and supply conditions.
REVIEW
Check Installation Information
If temperature remains incorrect or the control range is limited,
identify the exact thermostatic valve and review its installation
and calibration instructions.
Do not guess at calibration:
Calibration procedures and safety stops can differ between valves.
Important
Do not remove temperature safety limits or make undocumented
thermostatic adjustments. Use the instructions for the installed
BathSelect valve or obtain technical assistance.
Preventive Maintenance
Reduce Future Fixture Problems
Regular inspection helps identify buildup, restricted outlets,
loose connections and sensor contamination before they become
service interruptions.
As Needed
Clean Sensors & Surfaces
Use a soft cloth and finish-appropriate cleaning method.
Keep sensor windows free of soap film and residue.
Periodically
Inspect Water Outlets
Watch aerators, spray nozzles and dispensing openings for
mineral accumulation, debris or changing performance.
When Performance Changes
Diagnose Before Replacing Parts
Check supply, power, filters, outlets and connections before
assuming an internal component has failed.
Continue With Your Product
Technical Documentation
Technical Assistance
Problem Still Not Resolved?
Have the BathSelect product name or model number available when
requesting assistance. Include clear photos of the fixture, installation
and affected component, plus a short description of the symptom and the
troubleshooting steps already completed. This helps identify the correct
product documentation and appropriate next service step.
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