You are here: Home > FAQ's

Get Answers to the most FAQ's

Frequently Asked Questions the Ultimate Shower

What is included in your 100% satisfaction guarantee?
A: At we want to offer you only the top quality products at affordable prices. If you feel dissatisfied with the quality of our products, simply return the products within 20 days of purchase, and we'll give you a full refund. To qualify for the refund, you'll have to mail us proof of purchase and the product(s) returned should be unused and without any damage.
Is the transaction secure?
A: We work with to make sure your transactions are secure.
Do you accept checks?
A: Yes we accept checks. We also accept all major credit cards such as MasterCard, Visa, American Express and Discover.
How long will it take to ship my order?
A: We'll start to fill your order once your order is placed. We will ship the order within the time frame indicated for each particular item. Currently, we use UPS ground, if you prefer a different shipper please indicate.
What's the coverage of shipment?
A: Right now it's limited to the continental US. If you live in Hawaii, Alaska or Canada, an extra charge will be applicable.
How much is the shipping & handling fee?

A: Charges are based on the total amount of the order, the volume of the order, and/or the weight of the order. During certain promotions you have may receive free shipping (restricted to purchases within the continental USA).
Can I return my product at any time?
A: As per our 30-Day Money-Back Guarantee you can return any product within 30 days of receiving it. The product must be received in our warehouse by the 30th day. Just make sure it's in like-new condition, packed securely in the original packaging, and call us for a Return Merchandise Authorization (RMA) number. We'll gladly exchange it or give you a full refund for the merchandise (not including the cost of the original shipping).
How do I return the product?
A: You can return it for a full refund or replacement. However, you'll be responsible for the shipping and handling fee. Please note: products that have been installed are non-returnable. Please email us at and ask for a Returned Merchandise Authorization. To process your return quickly please have the original order number available. Please wrap the package securely and note the RMA number on the outside of the package. Returns without an authorization number will not be accepted. We are not responsible for products sent back to us without the RMA number. Products must be returned in the original packaging and in the original condition. All products will be inspected prior to credit approval.
What's the procedure to return damaged items?
A: Please open the box(es) immediately after delivery and check to see if there is any damage. You must claim the damage to us within 3 days of your UPS/FedEx delivery to receive reimbursement.

FAQ's Regarding your Steam Shower Unit Ultimate Shower

1. Massage jet has little spray, may be due to one or more of the following:
2. Massage jet doesn't work, may be due to one or more of the following:
3. Water tube leakage may be due to one or more of the following:
4. Cause(s) for the steam room leakage, may be due to one or more of the following:
5. The ventilated fan doesn't work:
6. The radio doesn't work:
7. The steam room shuts off automatically or the fuse burns:

FAQ's about Sensor Faucets

Sensor Faucets FAQ
Sensor Faucets Main Product Features
Where is the sensor?
Is the faucet sensing range adjustable!
What do the flashing lights on the spout mean?
Can the spray insert/aerator be serviced and/or changed!
Is there a trim plate available! (Single Hole Faucets)
Can faucet be mounted to any sink surface!
Do units with the mixing valve supplied need backflows installed?
Can I change from a standard unit to a solar or LCD version or vice-versa?
What is input voltage of the sensor faucets and what type of power supply?
How long will the batteries last?
Can I convert a battery unit to a plug in or vice-versa?
Are the batteries easy to install?
The solenoid and/or filter of my sensing faucet needs to be serviced. Is this easy to do? Do I need to shut the water off to the faucet?
How can I reset the unit?
How can I control the temperature of the Sensor Faucet?
To what certifications or standards does this faucet comply?

Frequently Asked Questions about LED Showers

Does it have swivel coupling? Can it be moved up and down or side to side?
Can this replace an existing showerhead, or do I need a special connector?
Can this shower head be set to other colors? Or does it work only in conjuction with water temperature?
How does the LED color changing waterfall shower head work?
LED Multicolor Bath Shower Installations