Home > Return Policy Hassle-Free Returns & Exchanges
Return Policy
We're here to help along the way

Return

policy

Our Return Policy


Our goal at BathSelect is 100% customer satisfaction. We take pride in the quality of the products we sell. If for any reason you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to assist you with your return. Our goal is to make returns and/or exchanges simple.
Returns for bathroom faucets, LED showers, sensor faucets, shower sets and more can be processed if the following steps are followed:


Returned item(s) must be unused and unblemished by any trials, or other signs of wear. Original packaging protections must be returned. We reserve the right to refuse the return. The item will be promptly sent back to the buyer if any one of these components is missing. All returned merchandise must be in resalable condition The product must be free from scratches and/or defects and must not have been installed. You must have the original packaging for the item. There cannot be any writing on the original packaging. All returns to be accompanied by a Return Merchandise Authorization (RMA) number. All sensor faucets and the gold tone LED shower heads are considered special orders, for those items we can only accept returns within 72 hours after your merchandise arrives. So please inspect your product immediately and notify us of any concerns you may have. Sales on all finishes besides Polish Chrome are final. Buyers have the right to cancel or change order within 5 days of placing the order. No refunds will be issued after the this period even if the product has not shipped yet.


Please contact us at [email protected] , for your RMA number.
Refund of the final invoice price minus outbound shipping and handling charges and a 35% restocking fee will be issued.



Buyer Is Responsible For The Return Shipping Costs.


Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
Returns for merchandise received as part of a "free shipping" offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
Refund or exchanges are only accepted within 30 days from receiving your order and according to listed guidelines.
Please open the boxes immediately after delivery and check for any damage.



Previously Installed Products


Product that has been installed, modified or has missing parts cannot be returned to us. The merchandise qualifies for a manufacturer’s warranty or guarantee, and we will be happy to assist you with this process.

You must claim the damage to us within 5 days of UPS/FedEx delivery to get any reimbursement. Return Dept. Contact Information:

Email: [email protected] BathSelect/Return, 4270 Henninger Ct., Chantilly, VA 20151 Customer Service: 800-500-9895 www.bathselect.com



Large Package Deliveries


Immediate inspection is especially important when receiving large items such as a bathtub, whirlpool, or steam shower. In this case, it is important to note any damage on the bill of lading or receipt when you sign for the delivery, even if the packaging appears only slightly damaged. All damages should be reported to BathSelect within 48 hours of delivery.

Special Orders: Special or bulk commercial orders must be paid for, in full, in advance and are non-refundable. No refund will be issued on special ordered items.

Customers who sign for a delivery and do not notate 'damage' assume responsibility if the merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify BathSelect of the refusal so that we can anticipate the return and send out a replacement item.

BathSelect will repair or replace the damaged or defective good(s) at no additional charge. If a return is desired instead of a replacement, the 'Standard Return Policy' above applies and there may be a restocking fee applied, and our initial shipping and handling costs will be deducted from your credit.

Failure to follow the return procedures for the damaged item(s) may result in a charge for the free replacement item.



BathSelect® Returns FAQ — Hassle‑Free Returns & Exchanges

BathSelect® Returns FAQ Hassle‑Free Returns & Exchanges

Clear, simple steps to start a return or exchange—plus timelines, packaging tips, and refund details—so you can shop with confidence.

Quick Navigation

Policy Overview

We aim to make returns as easy as possible. Most uninstalled items in original packaging are eligible for return within our stated window. An RMA is required for all returns.

Back to top ↑

Return Window

Returns are accepted within 30 days of delivery. For holiday purchases, we may extend the window—check this page during the season for updates.

Timing Exceptions

  • Freight‑delivered items: report visible damage within 48 hours.
  • Defective items: eligible per manufacturer warranty; contact support.
Back to top ↑

How to Start a Return (RMA)

  1. Locate your order number and product SKU.
  2. Request an RMA via email or contact form.
  3. Follow the instructions in your RMA email, including label and ship‑to details.

What to Include

  • Photos of unopened/opened packaging
  • Reason for return or exchange
  • Preferred resolution (refund or exchange)
Back to top ↑

Return Conditions

Eligible

  • Uninstalled items in original, undamaged packaging
  • All parts, manuals, and accessories included
  • Return requested within the stated window

Not Eligible

  • Installed, modified, or damaged due to installation
  • Missing parts or original packaging
  • Contaminated items (e.g., with sealants)

Restocking Fees

A restocking fee may apply for opened packaging or non‑defective returns. We’ll disclose any fees during the RMA process.

Back to top ↑

Non‑Returnable Items

  • Custom or special‑order finishes
  • Final sale or clearance items
  • Installed or modified products
  • Items without original packaging or missing components
Back to top ↑

Packaging & Inspection

Pack the product securely in the original box with all protective materials. Use the provided label if applicable, and add extra padding for fragile finishes.

Freight Deliveries

For LTL shipments, note any visible damage on the delivery receipt and take photos. Contact us within 48 hours for assistance.

Back to top ↑

Return Shipping & Costs

If the return is the result of our error or a defective item, we’ll provide a prepaid label or arrange pickup. Otherwise, you’re responsible for return shipping.

Tracking

Always keep your tracking number. We recommend an insured, trackable service.

Back to top ↑

Refunds & Timelines

Once received and inspected, refunds are issued to the original payment method in 3–7 business days. Shipping fees are non‑refundable unless the return is due to our error.

Partial Refunds

Deductions may apply for missing parts, damage from improper packaging, or signs of installation.

Back to top ↑

Exchanges

Need a different finish or model? Start an RMA and let us know you prefer an exchange—we’ll outline the fastest path.

Back to top ↑

Damaged or Defective Items

Report visible transit damage within 48 hours. For suspected defects, share photos/videos and your order number so we can assist under warranty or arrange a replacement.

Back to top ↑

International Returns

International customers are responsible for duties, taxes, and return shipping. Ensure compatibility with local standards before purchase.

Back to top ↑

Contact Us

Prefer self‑service? Jump to table of contents or review Return Window, Conditions, and Refunds.

Back to top ↑

About BathSelect®

BathSelect® offers contemporary shower systems, faucets, touchless bathroom faucets, automatic soap dispensers and bath accessories designed for performance and style. Our team is here to help you choose confidently and resolve returns quickly when needed.

© BathSelect® is a trademark. All rights reserved.