Policy Snapshot • Returns & RMA Processing
Clear return rules. Faster resolution.
Designed to protect customers and ensure every return is validated, documented, and processed consistently.
RMA-based returns reduce delays and eliminate handling ambiguity.
RMA Required
Returns should be accompanied by an RMA number for proper tracking and authorization.
Inspection First
Open boxes at delivery and confirm condition and completeness before installation.
Condition Standards
Return eligibility typically requires unused condition and original packaging components.
Exceptions Apply
Certain categories may be treated as special order items and subject to stricter rules.
3-Step Return Flow
- Request an RMA and confirm eligibility for the item type.
- Pack securely with all components and reference the RMA in the shipment.
- After inspection, refund/exchange is processed per policy terms.
BathSelect Trust Stack
Built for high-value fixtures where accuracy matters.
- Documentation-first processing
- RMA-based tracking for every return
- Clear exceptions for special-order categories
- Support escalation available
We Stand Behind Every Purchase
BathSelect Return Policy
Clear requirements, timelines, and RMA steps — organized for your faster review.
Returns: within 30 days
RMA: required
Restocking: 35%
Special orders: 72 hours
Freight damage: 48 hours
Our Return Policy
Our goal at BathSelect is 100% customer satisfaction. We take pride in the quality of the products we sell.
If for any reason you are not completely satisfied with your purchase, please follow the guidelines detailed below
and we will be happy to assist you with your return.
Returns for bathroom faucets, LED showers, sensor faucets, shower sets and more can be processed if the following steps are followed:
Return Eligibility Requirements
Returned item(s) must be unused and unblemished by any trials, or other signs of wear. Original packaging
protections must be returned. We reserve the right to refuse the return. The item will be promptly sent back to
the buyer if any one of these components is missing.
All returned merchandise must be in resalable condition The product must be free from scratches and/or defects
and must not have been installed. You must have the original packaging for the item. There cannot be any writing
on the original packaging. All returns to be accompanied by a Return Merchandise Authorization (RMA) number.
All sensor faucets and the gold tone LED shower heads are considered special orders, for those items we
can only accept returns within 72 hours after your merchandise arrives. So please inspect your product
immediately and notify us of any concerns you may have. Sales on all finishes besides Polish Chrome are final.
Buyers have the right to cancel or change order within 5 days of placing the order. No refunds will be issued after the this period even if the product has not shipped yet.
RMA & Refund Processing
Please contact us at
[email protected]
, for your RMA number.
Refund of the final invoice price minus outbound shipping and handling charges
and a 35% restocking fee will be issued.
Fee Notice (Policy Reminder):
Refund of the final invoice price minus outbound shipping and handling charges and a 35% restocking fee will be issued.
Buyer Is Responsible For The Return Shipping Costs.
Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
Returns for merchandise received as part of a "free shipping" offer will be credited for the amount of the
returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may
apply.
Refund or exchanges are only accepted within 30 days from receiving your order and according to
listed guidelines.
Please open the boxes immediately after delivery and check for any damage.
Best Practice (Adds Only):
Use a trackable carrier and keep photos of packaging and product condition for faster processing.
Previously Installed Products
Product that has been installed, modified or has missing parts cannot be returned to us. The merchandise
qualifies for a manufacturer’s warranty or guarantee, and we will be happy to assist you with this process.
You must claim the damage to us within 5 days of UPS/FedEx delivery to get any reimbursement. Return Dept.
Contact Information:
Email: [email protected]
BathSelect/Return, 4270 Henninger Ct., Chantilly, VA 20151
Customer Service: 800-500-9895
www.bathselect.com
Deadline Highlight (Policy Reminder):
You must claim the damage to us within 5 days of UPS/FedEx delivery to get any reimbursement.
Large Package Deliveries
Immediate inspection is especially important when receiving large items such as a bathtub, whirlpool, or steam
shower. In this case, it is important to note any damage on the bill of lading or receipt when you sign for the
delivery, even if the packaging appears only slightly damaged. All damages should be reported to BathSelect
within 48 hours of delivery.
Special Orders: Special or bulk commercial orders must be paid for, in full, in advance and are non-refundable. No refund will be issued on special ordered items.
Customers who sign for a delivery and do not notate 'damage' assume responsibility if the merchandise is
damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify BathSelect
of the refusal so that we can anticipate the return and send out a replacement item.
BathSelect will repair or replace the damaged or defective good(s) at no additional charge. If a return is
desired instead of a replacement, the 'Standard Return Policy' above applies and there may be a restocking fee
applied, and our initial shipping and handling costs will be deducted from your credit.
Failure to follow the return procedures for the damaged item(s) may result in a charge for the free replacement
item.
Freight Inspection Rule (Policy Reminder):
All damages should be reported to BathSelect within 48 hours of delivery.
Policy Overview
We aim to make returns as easy as possible. Most uninstalled items in original packaging are eligible for return within our stated window. An RMA is required for all returns.
Return Window
Returns are accepted within 30 days of delivery. For holiday purchases, we may extend the window—check this page during the season for updates.
Timing Exceptions
- Freight-delivered items: report visible damage within 48 hours.
- Defective items: eligible per manufacturer warranty; contact support.
How to Start a Return (RMA)
Tip: Having your order number and SKU ready speeds up the RMA process.
- Locate your order number and product SKU.
- Request an RMA via email or contact form.
- Follow the instructions in your RMA email, including label and ship-to details.
What to Include
- Photos of unopened/opened packaging
- Reason for return or exchange
- Preferred resolution (refund or exchange)
Return Conditions
Eligible
- Uninstalled items in original, undamaged packaging
- All parts, manuals, and accessories included
- Return requested within the stated window
Not Eligible
- Installed, modified, or damaged due to installation
- Missing parts or original packaging
- Contaminated items (e.g., with sealants)
Restocking Fees
A restocking fee may apply for opened packaging or non-defective returns. We’ll disclose any fees during the RMA process.
Clarification: Keep all parts, manuals, and inserts together. Missing components and non-original packaging can affect eligibility and refund amount.
Non-Returnable Items
- Custom or special-order finishes
- Final sale or clearance items
- Installed or modified products
- Items without original packaging or missing components
Packaging & Inspection
Pack the product securely in the original box with all protective materials. Use the provided label if applicable, and add extra padding for fragile finishes.
Freight Deliveries
For LTL shipments, note any visible damage on the delivery receipt and take photos. Contact us within 48 hours for assistance.
Return Shipping & Costs
If the return is the result of our error or a defective item, we’ll provide a prepaid label or arrange pickup. Otherwise, you’re responsible for return shipping.
Tracking
Always keep your tracking number. We recommend an insured, trackable service.
Refunds & Timelines
Once received and inspected, refunds are issued to the original payment method in
3–7 business days. Shipping fees are non-refundable unless the return is due to our error.
Partial Refunds
Deductions may apply for missing parts, damage from improper packaging, or signs of installation.
Inspection Reminder:
Returns are reviewed for packaging integrity, included components, and any signs of installation before refund release.
Exchanges
Need a different finish or model? Start an
RMA and let us know you prefer an exchange—we’ll outline the fastest path.
Tip:
Include your preferred finish or model in the RMA request so we can confirm availability and the fastest exchange routing.
Damaged or Defective Items
Report visible transit damage within
48 hours. For suspected defects, share photos/videos and your order number so we can assist under warranty or arrange a replacement.
Tip:
Keep the box, internal inserts, and shipping label visible in photos to support faster resolution.
International Returns
International customers are responsible for duties, taxes, and return shipping. Ensure compatibility with local standards before purchase.
Tip:
Confirm voltage, plumbing standards, and regional compliance requirements before ordering to reduce avoidable return needs.
About BathSelect®
BathSelect® offers contemporary shower systems, faucets, touchless bathroom faucets, automatic soap dispensers and bath accessories designed for performance and style. Our team is here to help you choose confidently and resolve returns quickly when needed.
|
|
|
