Our Return Policy
Our goal at BathSelect is 100% customer satisfaction. We take pride in the quality of the products we sell. If for any reason you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to assist you with your return. Our goal is to make returns and/or exchanges simple.
Returns for bathroom faucets, LED showers, sensor faucets, shower sets and more can be processed if the following steps are followed:
Returned item(s) must be unused and unblemished by any trials, or other signs of wear. Original packaging protections must be returned.
We reserve the right to refuse the return. The item will be promptly sent back to the buyer if any one of these components is missing.
All returned merchandise must be in resalable condition The product must be free from scratches and/or defects and must not have been installed. You must have the original packaging for the item. There cannot be any writing on the original packaging. All returns to be accompanied by a Return Merchandise Authorization (RMA) number. The gold tone sensor faucets and the gold tone LED shower heads are considered special orders, for those items we can only accept returns within 72 hours after your merchandise arrives. So please inspect your product immediately and notify us of any concerns you may have.
Please contact us at Returns@BathSelect.com> for your RMA number.
Refund of the final invoice price minus outbound shipping and handling charges and a 15% restocking fee will be issued.
Buyer is responsible for the return shipping costs.
Labor, installation, surcharges or any other applicable fees from the original purchase are non-refundable.
Returns for merchandise received as part of a “free shipping” offer will be credited for the amount of the returned merchandise less actual outbound shipping charges paid by us and any restocking fee that may apply.
Refund or exchanges are only accepted within 20 days from receiving your order and according to listed guidelines.
Please open the boxes immediately after delivery and check for any damage.
Previously Installed Products
Product that has been installed, modified or has missing parts cannot be returned to us. The merchandise qualifies for a manufacturer’s warranty or guarantee, and we will be happy to assist you with this process.
Special Orders: Special orders must be paid for, in full, in advance and are non-refundable. No refund will be issued on special ordered items.
You must claim the damage to us within 3 days of UPS/FedEx delivery to get any reimbursement. Return Dept. Contact Information:
BathSelect/Return, 3900 Juniper St., Fairfax, VA 22031
Customer Service: 800-856-2284 www.bathselect.com
Large Package Deliveries
Immediate inspection is especially important when receiving large items such as a bathtub, whirlpool, or steam shower. In this case, it is important to note any damage on the bill of lading or receipt when you sign for the delivery, even if the packaging appears only slightly damaged. All damages should be reported to BathSelect within 48 hours of delivery.
Customers who sign for a delivery and do not notate 'damage' assume responsibility if the merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify BathSelect of the refusal so that we can anticipate the return and send out a replacement item.
BathSelect will repair or replace the damaged or defective good(s) at no additional charge. If a return is desired instead of a replacement, the 'Standard Return Policy' above applies and there may be a restocking fee applied, and our initial shipping and handling costs will be deducted from your credit.
Failure to follow the return procedures for the damaged item(s) may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case BathSelect will email you on our decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
Request an RMA Number