Residential, hospitality and commercial warranty guidance.
Residential Coverage
Protection for the Details That Define Your Bathroom
Eligible BathSelect™ bathroom fixtures are covered against qualifying
defects in material and workmanship that impair their intended use,
subject to the conditions, exclusions and documentation requirements
on this page.
Proof of purchase or proof of original home ownership is required
before a warranty request can be reviewed.
Signature Shower Systems
BathSelect™ Luxury Shower Collections
Warranty assessment is based on the specific shower configuration,
affected component, installation conditions and submitted documentation.
BathSelect Aurelia™ Shower Systems
BathSelect Monarch™ Shower Systems
BathSelect Crystal™ Shower Systems
Thermostatic mixers and diverters
Rainfall heads, hand showers and body jets
Finish Care Is Part of Long-Term Protection
Use soft cloths, warm water and non-abrasive cleaning products.
Claim Documentation
What to Include With Your Request
Complete documentation helps the support team review the request more
efficiently and reduces repeated follow-up.
Order number or dated proof of purchase
Product name, model number and finish
Clear close-up and full-installation photographs
Video showing leaks or operational concerns
Purchaser and installation contact information
Installer or contractor details when applicable
Luxury Faucet and Handle Collections
Brushed Gold and Specialty Finishes
Bronze and Architectural Finishes
BathSelect Hospitality™
Warranty Guidance for Luxury Hospitality Projects
Hotels, resorts, executive suites, spas and other non-residential
installations are generally treated as commercial applications unless
separate written project terms apply.
BathSelect Hospitality™ SmartSpa Collection
BathSelect Hospitality™ Executive Collection
BathSelect Hospitality™ Resort Collection
BathSelect Hospitality™ Elite Collection
BathSelect Hospitality™ Infinity Collection
BathSelect Hospitality™ Architectural Collection
BathSelect Monarch™ Collection
Architectural design supported by structured warranty review.
Commercial Touchless Systems
Electronic Fixture Warranty Assessment
Touchless faucet requests may require documentation of the power source,
sensor operation, control box, solenoid, water supply and surrounding
installation environment.
Photograph the entire faucet and sink area
Show the power arrangement and control box
Provide a video of the activation problem
Identify the affected fixture location
Installation Environment
Record the Complete Fixture Location
Include the sink, surrounding counter, wall area, power arrangement,
water connections and the complete affected fixture location.
Wider photographs frequently provide installation details that cannot
be seen in a close-up image alone.
Keep purchase, model and installation records accessible.
Creative Luxury Collections
Lima Creative Series
BathSelect™ Product Support
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
BathSelect™ Luxury Brand Warranty
Designed for Distinction.
Protected for Lasting Performance.
BathSelect™ products are created for sophisticated residential,
hospitality and commercial bathroom environments where design,
function and dependable performance must work together.
Our warranty program supports eligible products against covered
defects in material, workmanship, mechanical operation and finish,
subject to the terms stated on this page.
Warranty support for eligible BathSelect™ bathroom fixtures
and luxury shower products
Coverage guidance for residential, hospitality and commercial
applications
Support for BathSelect Aurelia™, Monarch™ and Crystal™
Shower Systems
Claim documentation guidance designed to reduce repeated
follow-up
Care recommendations for preserving specialty finishes and
product performance
From architectural shower systems and luxury faucets to hospitality
fixtures and touchless technology, BathSelect™ provides structured
warranty assistance for eligible products.
BathSelect Homeowner Product Warranty
A Warranty Program Built Around Quality, Care and Accountability
All eligible BathSelect™ bathroom products are backed by our
product warranty covering qualifying concerns involving finish
and function. This warranty information explains important
requirements for maintaining the appearance, quality and intended
performance of your product.
Proof of product purchase or proof of original home ownership is
required to obtain the benefits described in this warranty.
Commercial and hospitality applications are subject to the
coverage periods and limitations specified below.
01 / OWNERSHIP
Original Purchaser Coverage
Residential warranty benefits apply to the original purchaser
and the home in which the eligible product was originally
installed.
02 / DOCUMENTATION
Proof of Purchase
A dated invoice, receipt, order record or other acceptable
purchase documentation is required for warranty review.
03 / INSTALLATION
Proper Installation
Products must be installed, used and maintained in accordance
with applicable instructions and accepted plumbing practices.
04 / CARE
Approved Maintenance
Non-abrasive cleaning and regular product care are essential
for maintaining eligible finish-related warranty protection.
Coverage Overview
Warranty Support for Residential, Hospitality and Commercial Projects
Coverage depends on the product, application, date of purchase,
installation conditions, maintenance history and the specific nature
of the reported concern.
Residential
Homeowner Product Coverage
Eligible bathroom fixtures are warranted against defects in
material and workmanship that impair the intended and proper use
of the product, subject to the exclusions and requirements on
this page.
Eligible mechanical product components
Qualifying material or workmanship defects
Eligible product finish concerns
Original-purchaser documentation required
Commercial
Commercial Application Coverage
When a product is installed in a commercial application, the
warranty is limited to one year for eligible mechanical concerns
and one year for eligible finish concerns from the product
purchase date.
One-year eligible mechanical coverage
One-year eligible finish coverage
Purchase and project documentation required
Installation conditions may be reviewed
Hospitality
Hospitality Project Assistance
BathSelect Hospitality™ products installed in hotels, resorts,
guest suites, public washrooms and similar settings are considered
commercial applications unless separate written project terms
state otherwise.
Project name and property information
Room, floor or fixture-location identification
Quantity and model documentation
Installation and maintenance records when requested
Shower Systems
Luxury Shower System Review
Warranty review may involve the showerhead, valve, mixer,
diverter, hand shower, body jets, control components or other
included parts, depending on the purchased configuration.
Model and finish identification
Clear images of all installed components
Water pressure and installation information
Video evidence for operational concerns
Touchless Systems
Electronic Fixture Assessment
Touchless faucet reviews may require confirmation of the power
source, sensor operation, control box arrangement, solenoid
condition, water supply and installation environment.
Power-source documentation
Sensor and activation video
Control-box and connection images
Water-supply and pressure information
Special Components
LED and Decorative Elements
LED lights incorporated into showerheads, faucets and bathtubs
are not included in the warranty. Decorative, consumable or
maintenance-related components may also be subject to separate
limitations.
LED lighting excluded
Normal wear is not a manufacturing defect
Finish damage from improper cleaning is excluded
Consumable items may carry separate terms
Luxury Shower Systems
Protection for Signature BathSelect™ Shower Collections
BathSelect™ shower systems combine architectural styling with
multiple water functions, thermostatic control options, diverters,
body jets, hand showers and specialty finishes. Because each
system may include several coordinated components, warranty
review is performed according to the specific model and reported
condition.
Customers should retain the complete purchase record, model
information, installation instructions and photographs taken
before wall access is closed.
BathSelect Aurelia™ Shower Systems —
refined luxury configurations for statement bathroom interiors
BathSelect Monarch™ Shower Systems —
architectural shower solutions with coordinated water functions
Thermostatic mixers, diverters, body jets, hand showers and
rainfall components reviewed according to the purchased model
BathSelect Hospitality™ Collections
Warranty Guidance for Luxury Hotels, Resorts and Premium Developments
BathSelect Hospitality™ collections are developed for guest rooms,
luxury suites, spas, resort environments and premium commercial
bathroom projects. Unless separate written project terms apply,
hospitality installations are treated as commercial applications.
Connected Luxury
BathSelect Hospitality™ SmartSpa Collection
Smart and digitally enhanced bathroom experiences requiring clear
documentation of controls, electrical connections, water delivery
and the complete installation environment.
Premium Guest Suites
BathSelect Hospitality™ Executive Collection
Refined fixtures selected for executive suites, luxury guest rooms
and premium developments where finish consistency and dependable
performance are essential.
Resort Environments
BathSelect Hospitality™ Resort Collection
Products intended for resort bathrooms, spa-inspired interiors and
high-use hospitality environments requiring regular preventive
care and approved cleaning practices.
High-End Performance
BathSelect Hospitality™ Elite Collection
Coordinated luxury fixtures developed for elevated interior
programs, with warranty review based on the model, finish,
installation and application.
Immersive Design
BathSelect Hospitality™ Infinity Collection
Expansive shower and bath concepts that may incorporate multiple
outlets, coordinated controls and specialty components requiring
complete system documentation.
Specification Focused
BathSelect Hospitality™ Architectural Collection
Architectural fixtures and coordinated bathroom products intended
for design-led projects where model schedules, drawings and
installation records support efficient warranty assessment.
Claim Documentation
What to Include With Your Warranty Request
Providing complete information in the first message helps the
BathSelect™ support team review the request more efficiently and
reduces the need for repeated follow-up.
Original order number, invoice, receipt or other proof of
purchase
Full purchaser name, telephone number, email address and
installation address
Product name, model number, finish and quantity affected
A detailed description explaining when the concern began and
how the product is currently operating
Clear close-up photographs of the affected component and wider
images showing the complete installation
A short video for leaks, sensor issues, unusual sounds,
temperature concerns or operational problems
Photographs of valves, control boxes, power supplies,
connections and access areas when relevant
Installer, contractor or plumber information when installation
conditions may require review
For hospitality projects: property name, room number, floor,
fixture location and total affected quantity
Warranty Review Across the BathSelect™ Product Portfolio
Product construction, components and installation requirements vary.
Each claim is assessed according to the specific product and the
documented conditions.
Wall-Mount and Architectural Faucet Systems
Luxury Faucet and Handle Collections
Commercial Touchless Faucet Systems
Specialty and Bronze Finish Collections
Touchless and Electronic Fixture Support
Official Warranty Terms
BathSelect™ Product Warranty Conditions
The following terms preserve and organize the warranty information
from the original BathSelect warranty page.
Defects in Material, Workmanship and Finish
Eligible bathroom fixtures will be free of defects in
material and workmanship that would impair the intended and
proper use of the product. BathSelect™ also warrants against
eligible deterioration of the product finish for as long as
the original purchaser owns the home in which the product was
originally installed, subject to all terms, exclusions,
documentation requirements and product-specific limitations.
Commercial and Hospitality Applications
If the product is installed in a commercial application, the
warranty described above is limited to a period of one year
for eligible mechanical concerns and one year for eligible
finish concerns from the date of purchase.
Hotels, resorts, restaurants, public washrooms, offices,
institutional buildings and similar non-residential
installations are considered commercial applications unless
separate written project-specific warranty terms have been
provided.
LED lights for showerheads, faucets and bathtubs are not
included in the warranty.
Required Product Care
Regular use of a soft cloth rinsed in warm water and, when
needed, a typical non-abrasive dishwashing soap such as Dawn
or Palmolive will help keep the finish looking clean and new.
The use of abrasive cleaners, harsh polishing products,
organic solvents or acids to clean, shine or polish a finish
will nullify the BathSelect™ warranty as it relates to that
finish.
Exclusive Remedy
In the event of a product defect that breaches the foregoing
warranties, BathSelect™, at its option, may require the
customer to send the defective part or product prepaid for
inspection, or BathSelect™ may elect to send an eligible
replacement part.
Repair or replacement of the eligible product or component is
the exclusive remedy. Damage caused by accident, misuse,
abuse or other excluded conditions is not covered by this
warranty.
How to Request Warranty Assistance
BathSelect™ must be notified of the reported concern. To
receive assistance or service under this warranty, be
prepared to provide a complete description of the problem,
the product model number, purchaser contact information and
the purchase date.
Proof of purchase is required. The customer must also be
prepared to return the product or affected component for
inspection when requested.
Limitation of Liability
BathSelect™ will not be liable for other damages or losses,
including, but not limited to, labor charges, installation
charges, incidental damages or consequential damages,
regardless of the legal theory asserted, including any claim
for breach of warranty or any other cause arising in contract
or tort, including negligence and strict liability.
BathSelect™ has the right to discontinue or modify any
product at any time. This warranty gives the purchaser
specific legal rights, and the purchaser may have other
rights that vary from state to state.
For states that do not allow limitations or exclusions of
incidental or consequential damages, some of the foregoing
limitations or exclusions may not apply.
Conditions Not Covered
The warranties do not cover labor charges or damage
resulting from improper maintenance, repair, cleaning or
installation; misuse; abuse; alterations; accidents; or Acts
of God.
They also do not cover damage caused by improper water
conditions, unapproved chemicals, abrasive cleaners,
unauthorized modification, incorrect assembly, installation
outside applicable instructions, normal wear or failure to
perform reasonable maintenance.
Construction Debris and Water-Line Flushing
During construction of a new home, renovation or product
installation, debris such as dirt, sand, stones, pipe
material, sealant or other particles may enter the water
lines.
BathSelect™ recommends flushing water lines thoroughly before
connecting the fixture and inspecting strainers, filters,
cartridges and supply connections as appropriate. Damage or
blockage caused by construction debris is not considered a
manufacturing defect.
Important: Warranty eligibility is determined
after review of the product, purchase documentation, installation
conditions, maintenance history and supporting photographs or
video. Submission of a request does not by itself confirm warranty
approval.
xxxxxxxxxxxxxxxxxxx
BathSelect™ Luxury Warranty
Enduring Design.
Dependable Protection.
Warranty support for eligible BathSelect™ luxury bathroom products.
Residential, hospitality and commercial warranty guidance for
eligible BathSelect™ products.
BathSelect Homeowner Product Warranty
Quality, Care and Long-Term Product Support
Eligible BathSelect™ bathroom products are backed by our product
warranty covering qualifying concerns involving finish and
function.
This warranty information provides important guidance on
maintaining the appearance, quality and intended performance of
your product.
Proof of product purchase or proof of original home ownership is
required to obtain any applicable warranty benefit. Commercial
and hospitality applications are subject to the limitations
described on this page.
01 / PURCHASE
Proof of Purchase
A dated receipt, invoice or acceptable order record is required
for warranty review.
02 / OWNERSHIP
Original Purchaser
Residential benefits apply to the original purchaser and
original installation location.
03 / INSTALLATION
Proper Installation
Products must be installed and used according to applicable
instructions and accepted plumbing practices.
04 / CARE
Approved Maintenance
Soft cloths and non-abrasive cleaners help preserve eligible
finish protection.
Coverage Overview
Warranty Support by Application
Coverage depends on the product, application, purchase date,
installation conditions, maintenance history and reported concern.
Residential
Homeowner Product Coverage
Eligible bathroom fixtures are covered against qualifying
defects in material and workmanship that impair their intended
and proper use.
Eligible mechanical components
Qualifying workmanship defects
Eligible finish concerns
Original purchaser documentation
Commercial
Commercial Application Coverage
Commercial installations are limited to one year for eligible
mechanical concerns and one year for eligible finish concerns
from the purchase date.
One-year mechanical coverage
One-year finish coverage
Project documentation required
Installation review when necessary
Hospitality
Hotels and Resorts
Hotels, resorts, spas, guest suites and similar installations are
generally treated as commercial applications unless separate
written project terms apply.
Property and project identification
Room or fixture location
Model and affected quantity
Maintenance history when requested
Shower Systems
Luxury Shower System Review
Review may involve the showerhead, valve, mixer, diverter, hand
shower, body jets, control components or other included parts.
Model and finish identification
Photos of installed components
Water-pressure information
Video of operational concerns
Touchless Systems
Electronic Fixture Assessment
Assessment may require documentation of the power source, sensor,
control box, solenoid, water supply and installation environment.
Power and connection photos
Sensor activation video
Control-box arrangement
Complete sink-area photograph
Special Components
LED and Decorative Elements
LED lights incorporated into showerheads, faucets and bathtubs
are not included in the warranty.
LED lighting excluded
Normal wear is not a defect
Cleaning damage is excluded
Consumable parts may have separate terms
Residential Warranty
Protection for the Details That Define Your Bathroom
Eligible BathSelect™ fixtures are covered against qualifying
defects in material and workmanship that impair intended use,
subject to the terms and exclusions on this page.
Proof of purchase or proof of original home ownership is required
before a request can be reviewed.
Keep the original invoice
Retain the product model information
Follow installation instructions
Use approved cleaning methods
Finish Care Is Part of Long-Term Protection
Use soft cloths, warm water and non-abrasive cleaning products.
Signature Shower Systems
BathSelect™ Luxury Shower Collections
BathSelect™ shower systems may combine thermostatic valves,
diverters, rainfall heads, body jets, hand showers, specialty
finishes and multiple water functions.
Warranty assessment is based on the specific model, affected
component, installation conditions and supporting documentation.
BathSelect Aurelia™ Shower Systems
BathSelect Monarch™ Shower Systems
BathSelect Crystal™ Shower Systems
Thermostatic mixers and diverters
Rainfall heads, body jets and hand showers
Luxury Finishes
Finish-Specific Care and Documentation
Damage caused by abrasive cleaners, harsh chemicals or improper
maintenance is not considered a manufacturing defect.
Luxury Faucet and Handle CollectionsRetain model and finish information.
Brushed Gold and Specialty FinishesAvoid abrasive polishing compounds.
Bronze and Architectural FinishesUse gentle, non-acidic cleaners.
BathSelect Hospitality™
Support for Luxury Hotels, Resorts and Premium Developments
BathSelect Hospitality™ products are specified for guest rooms,
suites, spas, resorts and premium commercial bathrooms.
Unless separate written terms apply, hospitality installations
are considered commercial applications.
Identify the property and project
Provide room or fixture location
List model, finish and quantity
Include service records when available
BathSelect Hospitality™ Collections
Warranty Guidance Across Signature Collections
Each collection may include different controls, finishes, components
and installation requirements.
Connected Luxury
BathSelect Hospitality™ SmartSpa Collection
Digitally enhanced products requiring documentation of controls,
power, water delivery and installation conditions.
Premium Guest Suites
BathSelect Hospitality™ Executive Collection
Refined fixtures for executive suites and luxury guest rooms where
finish consistency and reliable operation are essential.
Resort Environments
BathSelect Hospitality™ Resort Collection
Spa-inspired products for resort bathrooms and high-use
hospitality environments.
High-End Performance
BathSelect Hospitality™ Elite Collection
Coordinated luxury fixtures developed for premium hospitality
interiors.
Immersive Design
BathSelect Hospitality™ Infinity Collection
Expansive shower concepts incorporating coordinated controls,
outlets and specialty components.
Specification Focused
BathSelect Hospitality™ Architectural Collection
Architectural fixtures for design-led projects supported by
schedules, drawings and installation records.
BathSelect Monarch™ Collection
Architectural design supported by structured documentation and
approved maintenance.
Claim Documentation
What to Include With Your Request
Complete information helps the BathSelect™ support team review the
request efficiently and reduces repeated follow-up.
A technical review helps determine whether a concern may relate
to the product, installation, maintenance, water conditions or
another external factor.
Complex shower systems, smart fixtures and touchless faucets may
require several connected components to be reviewed together.
Product Identification
Model, finish, configuration and affected component.
Visual Documentation
Close-up and full-installation photographs.
Operating Evidence
Video for leaks, flow or sensor behavior.
Installation Review
Supply, mounting, valve and power arrangements.
Troubleshooting
Testing may be requested before resolution.
Resolution Decision
Available remedies depend on eligibility and review results.
Product Engineering
Complex Shower Systems Are Reviewed as Coordinated Assemblies
A multi-function shower may include a mixer, diverter, rainfall
head, hand shower, body jets, hoses and controls.
A concern affecting one function may originate from another
component or from the surrounding plumbing system.
BathSelect Aurelia™ Shower Systems
BathSelect Monarch™ Shower Systems
BathSelect Crystal™ Shower Systems
Thermostatic control components
Multi-outlet delivery systems
Smart shower fixtures
Replacement Components
Why Compatible BathSelect™ Components Matter
Replacement parts must correspond with the model, connection type,
finish and original product configuration.
01 / VALVES
Mixing Valves
Valve bodies must match the original system arrangement.
02 / CARTRIDGES
Cartridges
Selection depends on the product and operating function.
03 / CONTROLS
Handles and Controls
Visible parts must match the mounting and finish.
04 / DIVERTERS
Diverters
Compatibility depends on the number of water outlets.
05 / OUTLETS
Shower Outlets
Rain heads, body jets and hand showers may be model specific.
06 / SENSORS
Sensor Components
Touchless systems may require model-specific sensors.
07 / SOLENOIDS
Solenoids
Compatibility depends on voltage and connection arrangement.
08 / POWER
Power Supplies
Electronic fixtures require the correct power specification.
Genuine Product Compatibility
Do Not Select Replacement Parts by Appearance Alone
Handles, cartridges, valves and electronic parts may look similar
while using different dimensions or internal mechanisms.
Confirm the product model
Identify the finish
Photograph the affected part
Show removed parts when requested
Do not force incompatible components
Product Documentation
Photographs That Strengthen a Warranty Request
Close-up images document the concern while wider images show the
installation context.
Close-Up DetailShow the affected surface or component.
Complete InstallationShow the sink, connections and surroundings.
Control and Power ArrangementDocument sensors, cables and controls.
Luxury Finish Families
Identify the Finish Before Requesting a Replacement
The correct finish name helps identify compatible visible components
and supports accurate finish review.
Polished Chrome
Brushed Gold
Matte Black
Brushed Nickel
Oil Rubbed Bronze
Rose Gold
Signature Collections
Support Tailored to the Purchased Model
Architectural Products
Installation Records Strengthen Long-Term Support
Product Care
Preserve the Finish and Protect Performance
Damage resulting from improper cleaning, maintenance or installation
is not covered.
Recommended Care
Use a soft cloth rinsed in warm water and, when needed, a typical
non-abrasive dishwashing soap.
Use a clean soft cloth
Rinse after cleaning
Dry water droplets when practical
Follow product-specific care instructions
Inspect strainers periodically
Avoid These Conditions
Abrasive cleaners, organic solvents, acids and harsh polishing
products will nullify eligible finish coverage.
Abrasive pads
Scouring powders
Acidic bathroom cleaners
Industrial solvents
Metal-polishing compounds
Construction debris exposure
Warranty Process
How a Warranty Request Is Reviewed
Complete and accurate information helps determine the appropriate
next step.
STEP 01
Submit Documentation
Send purchase, product, photo and video information.
STEP 02
Technical Review
The support team reviews the product and installation.
STEP 03
Additional Testing
Further images or troubleshooting may be requested.
STEP 04
Resolution
An eligible replacement or other available remedy may follow.
Official Warranty Terms
BathSelect™ Product Warranty Conditions
This section preserves and reorganizes the information from the
original BathSelect warranty page.
Defects in Material, Workmanship and Finish
Bathroom fixtures will be free of defects in material and
workmanship that would impair the intended and proper use of
the product.
BathSelect™ also warrants against eligible deterioration of the
product finish for as long as the original purchaser owns the
home in which the product was originally installed, subject to
all requirements and exclusions.
Commercial and Hospitality Applications
If the product is installed in a commercial application, the
warranty is limited to one year for eligible mechanical
concerns and one year for eligible finish concerns from the
date of purchase.
Hotels, resorts, restaurants, public washrooms, offices,
institutional buildings and similar non-residential locations
are considered commercial applications unless separate written
terms apply.
LED lights for showerheads, faucets and bathtubs are not
included in the warranty.
Required Product Care
Regular use of a soft cloth rinsed in warm water and, when
needed, a typical non-abrasive dishwashing soap such as Dawn or
Palmolive will help keep the finish looking clean and new.
The use of abrasive cleaners, organic solvents or acids to
clean, shine or polish a finish will nullify the BathSelect™
warranty as it relates to that finish.
Exclusive Remedy
In the event of a defect that breaches the foregoing
warranties, BathSelect™, at its option, may require the customer
to send the defective part or product prepaid for inspection,
or BathSelect™ may elect to send an eligible replacement part.
Repair or replacement is the exclusive remedy. Damage caused
by accident, misuse or abuse is not covered.
How to Request Assistance
BathSelect™ must be notified of the reported concern. Be
prepared to provide a description of the problem, model number,
purchaser contact information and purchase date.
Proof of purchase is required. Be prepared to return the
product or affected component for inspection when requested.
Limitation of Liability
BathSelect™ will not be liable for other damages or losses,
including labor charges, installation charges, incidental
damages or consequential damages, regardless of the legal
theory asserted.
This includes claims arising in contract or tort, including
negligence and strict liability.
BathSelect™ has the right to discontinue or modify any product
at any time. This warranty gives specific legal rights, and
other rights may vary from state to state.
For states that do not allow limitations or exclusions of
incidental or consequential damages, some limitations may not
apply.
Conditions Not Covered
The warranty does not cover labor charges or damage resulting
from improper maintenance, repair, cleaning or installation;
misuse; abuse; alterations; accidents; or Acts of God.
It also does not cover damage caused by improper water
conditions, unapproved chemicals, abrasive cleaners,
unauthorized modification, incorrect assembly, normal wear or
failure to perform reasonable maintenance.
Construction Debris and Water-Line Flushing
During construction, renovation or installation, dirt, sand,
stones, pipe material, sealant or other particles may enter the
water lines.
BathSelect™ recommends thoroughly flushing water lines before
connecting the fixture and inspecting strainers, filters,
cartridges and supply connections.
Damage or blockage caused by construction debris is not
considered a manufacturing defect.
Important: Warranty eligibility is determined after
review of the product, purchase documentation, installation
conditions, maintenance history and supporting photographs or video.
Submission of a request does not confirm warranty approval.
Warranty FAQ
Common BathSelect™ Warranty Questions
Final eligibility depends on the product and submitted documentation.
What proof of purchase is required?
Provide a dated invoice, receipt, order confirmation or other
acceptable documentation showing the product and purchase date.
Are hospitality installations residential applications?
No. Hotels, resorts, spas and similar non-residential
installations are generally treated as commercial applications.
Are LED lights included?
No. LED lights incorporated into showerheads, faucets and
bathtubs are not included in the warranty.
Does the warranty cover installation labor?
No. Labor charges, installation charges and related incidental
or consequential expenses are excluded.
What photographs should be included?
Include close-up images and wider images showing the complete
fixture, sink, wall, power arrangement and surrounding area.
Can abrasive cleaners affect coverage?
Yes. Damage caused by abrasive cleaners, acids, solvents or
harsh polishing products is excluded.
What is needed for a shower-system claim?
Provide the model, finish, purchase documentation, photos of
all installed components and a video when possible.
What is needed for a touchless faucet claim?
Include the model, power source, sensor and control-box photos,
water-supply information and an activation video.
BathSelect™ Consumer Support
Ready to Submit Your Warranty Request?
Include your order number, model, finish, installation address,
issue description and supporting photographs.