Shipment Damaged in Transit
Shipment Damaged in Transit

If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write, "Refused due to damage" on the delivery receipt.
Keep a copy of the delivery receipt with your notes regarding the damage and contact our Customer Care Team immediately.
Please keep all original packaging materials for 30 days to return an order in the rare case you discover damage or defects after delivery. If you discover damage or a defect after delivery, contact Customer Care. We will work to resolve the issue and, in our sole discretion, we may:
  • Authorize a return.
  • Issue a replacement.
  • Arrange a repair or replacement if an item falls under a manufacturer's warranty.
  • Arrange a repair and cover costs for an item that does not fall under a manufacturer's warranty.