Warranty duration depends on the qualifying product category.
The periods below provide the primary coverage framework,
subject to eligibility, exclusions and applicable product terms.
5 Years
Motion Sensor & Touchless Faucets
Qualifying touchless faucet products against covered
manufacturing defects.
3 Years
Shower Systems
Qualifying shower systems and covered fixture components
under applicable terms.
3 Years
Bathroom Faucets
Qualifying bathroom faucets against covered defects in
materials or manufacturing workmanship.
1 Year
Specified Products & Accessories
Specified additional products and accessories where the
one-year warranty applies.
Important: Warranty coverage is product-specific.
A stated coverage period does not mean every component, accessory,
finish condition, installation expense or maintenance-related issue
is covered. Product documentation and the circumstances of the
reported condition remain part of the warranty review.
Coverage & Eligibility
When BathSelect™ Warranty Coverage Applies
Warranty eligibility depends on the product, purchaser,
installation, reported condition and supporting documentation.
General Eligibility Requirements
The claimant is the original purchaser of the qualifying
BathSelect™ product.
The product was purchased from BathSelect or an authorized
BathSelect dealer.
The product remains at its original qualifying installation.
The reported concern is attributable to a covered defect in
material or manufacturing workmanship.
The fixture was installed, operated and maintained according
to applicable requirements.
Sufficient purchase, product and condition documentation can
be supplied for review.
Conditions That May Affect Eligibility
Resale, transfer or relocation from the original qualifying installation.
Incorrect installation, improper handling or unauthorized modification.
Use outside the product's intended application or operating requirements.
Misuse, neglect, abuse, accident or abnormal operating conditions.
Mineral, sediment, residue or damage associated with inadequate maintenance.
Insufficient records to verify the purchase, product or reported condition.
Claim verification: submitting a warranty request
does not by itself establish coverage. BathSelect may request
photographs, video, installation details, maintenance history,
troubleshooting information or other evidence needed to evaluate
the reported condition.
Product-Specific Terms
Warranty Coverage by Fixture Category
Use the applicable product category as the starting point
for determining the warranty period and preparing supporting
documentation.
5-Year Warranty
Motion Sensor & Touchless Faucets
Qualifying BathSelect™ motion sensor and touchless faucets
receive five-year coverage against eligible manufacturing
defects, subject to the complete warranty conditions.
Product identification and proof of purchase are required.
Installation and operating conditions may be reviewed.
Sensor, power, solenoid and water-flow conditions may require troubleshooting.
Maintenance-related conditions and external causes are excluded.
3-Year Warranty
Shower Systems
Qualifying BathSelect™ shower systems receive three-year
warranty coverage against eligible defects in materials or
manufacturing workmanship.
Identify the complete system and affected component.
Valve, control and rough-in information may be requested.
Water pressure, temperature and installation conditions may be reviewed.
Normal wear, maintenance and installation-related damage are excluded.
3-Year Warranty
Bathroom Faucets
Qualifying BathSelect™ bathroom faucets receive three-year
coverage against eligible defects in materials or manufacturing
workmanship under normal qualifying use.
Confirm model, finish and mounting configuration.
Provide photographs of the complete fixture and affected area.
Connection and installation information may be requested.
Improper cleaning, mineral buildup and physical damage are excluded.
1-Year Warranty
Specified Other Products & Accessories
Specified BathSelect™ products and accessories covered under
this category receive a one-year warranty against qualifying
manufacturing defects.
The exact product or component must be identified.
Proof of original purchase is required.
Coverage remains subject to the applicable product terms.
Labor, installation and maintenance-related expenses are not automatically included.
Coverage & Exclusions
Understanding What the Warranty Addresses
The cause of a reported condition matters. Warranty review
distinguishes an eligible manufacturing defect from installation,
maintenance, environmental or usage-related conditions.
What May Be Covered
Subject to the applicable product terms and successful
verification, warranty consideration may include:
Qualifying defects in material.
Qualifying manufacturing workmanship defects.
Covered mechanical or functional product conditions.
Covered components within the applicable warranty period.
An approved component or product remedy following review.
What Is Generally Not Covered
Warranty coverage generally does not extend to conditions
caused by factors outside an eligible manufacturing defect.
Incorrect installation, rough-in or assembly.
Misuse, abuse, accidental damage or unauthorized modification.
Normal wear or routine maintenance.
Mineral buildup, sediment, debris or water-quality effects.
Damage from abrasive, acidic or inappropriate cleaning products.
Removal, labor, professional service or reinstallation expenses unless specifically authorized.
Shipping or related expenses except where specifically approved.
Conditions outside specified operating or installation requirements.
Installation & Warranty Protection
Confirm Requirements Before the Fixture Is Installed
Product compatibility, rough-in dimensions, mounting conditions,
plumbing connections, electrical requirements and service access
should be confirmed before installation begins.
Specifications and installation documents provide product
information, but they do not replace professional design,
field verification, applicable codes or installer responsibility.
Use qualified professionals where required by the product,
project or local regulations.
Confirm the ProductVerify model, finish, configuration and included components.
Review Rough-In RequirementsConfirm dimensions, mounting, plumbing and concealed conditions.
Verify Water & PowerCheck applicable pressure, supply and electrical requirements.
Preserve DocumentationKeep order records, specifications, instructions and installation photographs.
Warranty Request Preparation
Prepare the Complete Product Record
Providing the relevant information in the first request helps
BathSelect identify the fixture and determine what additional
technical review may be required.
Order InformationOriginal order number, purchaser name and purchase date.
Product IdentificationProduct name, model or SKU, finish and affected quantity.
Installation DetailsInstallation date, location, application and relevant site conditions.
Product PhotographsFull-product, connection, identifying-label and close-up images.
Issue DescriptionExplain the condition, when it began and how the fixture is operating.
Troubleshooting RecordInclude cleaning, adjustment, testing or installer review already completed.
A documented request allows the support team to identify the
product, understand the reported condition and determine the
appropriate warranty or technical-support path.
✓
Verify Purchase
Original order information is used to establish the purchase
record and applicable product.
◇
Identify the Condition
Photographs, video and a clear description help establish
the reported concern.
⌁
Technical Review
Installation, maintenance and operating conditions may be
reviewed to determine the probable cause.
→
Support Determination
Eligible requests proceed to the applicable technical,
component or product remedy.
Do not remove or return the product before receiving instructions.
BathSelect support may need additional photographs, testing or
installation information before determining the appropriate next step.
Commercial & Hospitality Projects
Maintain a Complete Project Warranty Record
Hotels, resorts, offices, healthcare facilities,
multi-unit developments, public facilities and other
professional projects may involve multiple fixtures,
installation locations and maintenance responsibilities.
Architects, designers, contractors, procurement teams,
property operators and facility managers should preserve
product schedules, order records, approved documentation,
installation information and service history throughout
the project lifecycle.
For multi-unit concerns, identify the total quantity installed,
the number of affected fixtures and whether the reported
condition occurs consistently across multiple locations.
Product ScheduleModel, SKU, finish, quantity and installation location.
Purchase RecordsInvoice, purchase order and original project information.
Installation RecordsInstaller information, dates, photographs and testing.
Maintenance HistoryCleaning, inspection, service and component replacement.
Affected QuantityNumber of affected fixtures and exact project locations.
Operating ConditionsWater, power, usage and relevant environmental conditions.
Technical Resources
Documentation for Installation and Product Support
Use BathSelect technical resources to confirm installation
requirements, coordinate specifications and maintain product
documentation throughout the project.
Quick answers about warranty duration, eligibility,
documentation and claim preparation.
How long are BathSelect™ touchless faucets covered?
Qualifying BathSelect™ motion sensor and touchless faucets
receive five-year warranty coverage against eligible
manufacturing defects, subject to the applicable warranty
conditions and exclusions.
How long are BathSelect™ shower systems covered?
Qualifying BathSelect™ shower systems receive three-year
warranty coverage against eligible defects in materials or
manufacturing workmanship, subject to applicable terms.
How long are BathSelect™ bathroom faucets covered?
Qualifying BathSelect™ bathroom faucets receive three-year
warranty coverage against eligible defects in materials or
manufacturing workmanship.
What is the warranty for specified other products and accessories?
Specified other BathSelect™ products and accessories covered
under this warranty category receive one-year coverage.
The applicable product documentation should be reviewed to
confirm whether a particular item falls within this category.
Who is eligible for BathSelect™ warranty coverage?
Coverage generally applies to the original purchaser of a
qualifying product purchased from BathSelect or an authorized
BathSelect dealer, subject to the applicable warranty terms,
original installation and documentation requirements.
What information should I provide with a warranty request?
Provide the original order information, product name or SKU,
finish, purchase and installation dates, clear photographs or
video, a description of the concern and relevant troubleshooting
or installation information.
Are installation and labor costs included?
Removal, professional labor, installation and reinstallation
expenses are generally not included unless BathSelect
specifically authorizes otherwise under the applicable terms.
Can improper cleaning affect warranty coverage?
Yes. Damage associated with abrasive materials, harsh chemicals,
acids, solvents, improper polishing, mineral buildup or inadequate
maintenance may fall outside eligible warranty coverage.
Should I remove or return the fixture before contacting BathSelect?
No. Contact BathSelect support before removing or returning
the product. Photographs, testing or installation information
may be needed before the appropriate support path can be determined.
Warranty Support
Need Help With a BathSelect™ Product?
Keep your order record, product information, installation
documentation and supporting photographs available for warranty review.
Our support team can help identify the appropriate next step.
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