Review product-specific warranty periods, purchaser eligibility,
coverage limitations, claim requirements, installation
responsibilities, and commercial-project considerations for
BathSelect™ bathroom fixtures.
Original Purchaser CoverageProduct-Specific TermsClaim Documentation Required
Issued By
BathSelect™ USA
Official product warranty and support information.
Coverage Basis
Product Category
Warranty duration varies by fixture and application.
Claim Review
Documentation Required
Order records and evidence support claim evaluation.
Policy Reviewed
July 2026
Review current terms before ordering or installation.
Warranty Overview
BathSelect™ warranty coverage is based on the product category,
purchaser eligibility, original installation, proper use, and the
supporting documentation submitted with a claim.
01
Original Purchaser
Coverage generally applies only to the original purchaser of a
qualifying product purchased from BathSelect or an authorized dealer.
02
Original Installation
Warranty coverage is generally non-transferable and remains tied to
the original qualifying installation location.
03
Claim Verification
BathSelect may request photographs, videos, order records,
installation details, and maintenance information.
04
Available Remedy
Following verification, BathSelect determines whether repair,
component replacement, product replacement, or another remedy applies.
Warranty Coverage and Eligibility
BathSelect™ provides product-specific warranty coverage to qualifying
original purchasers. Eligibility depends on the seller, original
installation, proper use, maintenance, and documentation supporting the
reported defect.
General Eligibility Requirements
The claimant is the original purchaser of the qualifying
BathSelect™ product.
The product was purchased directly from BathSelect or from an
authorized BathSelect dealer.
The product remains at its original qualifying installation
location.
The reported condition is attributable to a defect in material or
manufacturing workmanship.
The product was installed, operated, cleaned, and maintained under
normal conditions.
The purchaser can provide the original order information and
supporting evidence requested during claim review.
Conditions That May Void Coverage
The product was resold, transferred, or relocated from the original
installation.
Damage resulted from incorrect installation, improper handling, or
unauthorized modification.
The product was used outside its intended residential or commercial
application.
Damage resulted from misuse, neglect, abuse, accident, or abnormal
operating conditions.
Required cleaning or maintenance was not completed, resulting in
mineral, sediment, or residue buildup.
The claimant cannot provide sufficient documentation to identify the
product, order, installation, or reported defect.
Claim verification:
Submission of a claim does not automatically establish warranty
eligibility. BathSelect may request photographs, video, product
identification, installation information, maintenance history, or
professional inspection findings before determining coverage.
BathSelect™ Product Warranty Summary
Use this table as a general reference. The detailed warranty language,
exclusions, claim requirements, and product-specific conditions remain
applicable.
Product Category
Stated Period
Primary Coverage
Important Limitation
BathSelect™ Motion Sensor Touchless Faucets
5 Years
Qualifying manufacturing defects affecting the faucet body,
ceramic cartridge, and listed metal finishes.
Accessories, labor, shipping, installation damage, misuse, and
maintenance-related conditions are excluded.
BathSelect™ Shower Systems
2 Years
Qualifying defects in material and workmanship under normal
installation, use, and service.
Labor, shipping, installation error, misuse, improper maintenance,
and alteration are excluded.
Residential BathSelect™ Bathtubs
Limited Lifetime
Qualifying defects in porcelain, cast iron, mineral-cast, or
acrylic that make the bathtub unsuitable for use.
Applies to the original non-commercial owner and requires
qualifying professional installation.
Bathtub Fixtures and Exterior Paint
1 Year
Qualifying mechanical malfunction of pre-installed fixtures and
stated exterior paint defects.
Labor, expedited shipping, removal, reinstallation, and related
expenses are excluded.
BathSelect™ Commercial Bathtubs
5 Years
Qualifying defects in porcelain, cast iron, mineral-cast, acrylic,
paint, and drains.
Commercial coverage differs from the residential limited-lifetime
bathtub warranty.
BathSelect™ Bathroom Vanities
2 Years
Qualifying manufacturer defects affecting the original owner and
original installation.
Natural material variation, scratches, movement damage, and
installation damage are excluded.
Other BathSelect™ Faucets
2 Years
Qualifying defects in material and workmanship under normal use.
Labor, shipping, installation damage, handling damage, abuse, and
misuse are excluded.
Other BathSelect™ Products and Accessories
2 Years
Qualifying defects in material, workmanship, or finish existing at
the time of shipment.
Coverage is generally limited to qualifying parts or assemblies
and does not include labor or related expenses.
Product-Specific Warranty Terms
Warranty duration and covered components differ by product category.
Review the section that applies to the purchased product before
submitting a claim.
Five-Year Manufacturing Defect Coverage
Motion Sensor Touchless Faucets
BathSelect™ warrants qualifying motion sensor touchless faucets
against manufacturing defects for five years. The stated coverage
applies to the original consumer purchaser under normal
installation, use, and service.
Qualifying coverage includes the faucet body, ceramic cartridge, and
listed metal finishes, including chrome, satin nickel, polished
nickel, gold, and oil-rubbed bronze, when a verified defect in
material or manufacturing workmanship is present.
BathSelect may repair or replace a qualifying defective component
during the applicable warranty period. Original order information
and supporting documentation are required.
BathSelect™ shower systems are warranted for two years from the
original consumer purchase against qualifying defects in material
and workmanship under normal installation, use, and service.
The stated warranty covers replacement of qualifying defective
parts. It does not include repair labor, replacement labor,
installation charges, shipping charges, access costs, or related
property expenses.
Damage resulting from installation error, improper handling,
incorrect maintenance, misuse, abuse, neglect, alteration, water
contamination, or abnormal operating conditions is not covered.
Qualifying BathSelect™ bathtubs include a limited lifetime warranty
covering defects in porcelain, cast iron, mineral-cast, or acrylic
that render the bathtub unsuitable for normal use.
The limited lifetime provision applies to the original
non-commercial owner for as long as that owner possesses the
bathtub, provided the product was installed by a qualified and
licensed plumber.
Pre-installed fixtures are covered against qualifying mechanical
malfunction for one year. Qualifying cracking, peeling, or lifting
of exterior paint is also covered for one year.
Commercial purchasers receive a five-year limited warranty covering
qualifying defects in porcelain, cast iron, mineral-cast, acrylic,
paint, and drain components.
The commercial warranty does not include labor, expedited shipping,
removal, reinstallation, or expenses associated with repair or
replacement. The stated bathtub warranty applies to qualifying
purchases made on or after January 1, 2013.
Two-Year Limited Warranty
Bathroom Vanities
BathSelect™ bathroom vanities are warranted against qualifying
manufacturer defects for two years from the date of purchase. Coverage
applies to the original owner and original installation.
Natural stone veining, spotting, normal color variation, concrete-top
color variation, and dimensional or surface variation resulting from
ceramic firing are not considered manufacturing defects.
Two-Year Limited Warranty
Other BathSelect™ Faucets
BathSelect™ faucets that are not covered by the separate five-year
motion sensor faucet provision are warranted for two year against
qualifying defects in material and workmanship.
Coverage does not include labor, shipping, improper handling,
installation damage, incorrect maintenance, abuse, neglect,
alteration, or misuse.
Two-Year Limited Warranty
Other Products and Accessories
Qualifying other products and accessories purchased after
August 1, 2009 are warranted for two year against defects in material,
workmanship, or finish existing at the time of shipment.
Examples may include handles, hand showers, cradles, hoses, supply
lines, drains, and other qualifying parts. Coverage is generally
limited to repair or replacement of the defective component.
Maximum liability:
To the extent permitted by applicable law, BathSelect’s liability under
the stated warranty will not exceed the original purchase price of the
qualifying product.
How to Submit a BathSelect™ Warranty Claim
A complete claim allows the BathSelect support team to identify the
product, review the reported condition, confirm eligibility, and
determine the appropriate next step.
Locate Your Order
Gather the original order number, purchaser name, purchase date,
delivery information, product name, model number, SKU, and finish.
Document the Issue
Take clear photographs of the complete product and close-up images of
the affected area. Include a short video when it helps demonstrate an
operational or mechanical issue.
Describe the Installation
Provide the installation date, installer details, maintenance history,
water pressure, electrical supply, operating conditions, and
troubleshooting already completed when relevant.
Contact BathSelect
Submit the order information and supporting documentation to
BathSelect support. Follow the instructions provided before removing,
returning, altering, or discarding any component.
Do not return the product without instructions.
A physical return may not be required for every claim. BathSelect may
first request photographs, videos, measurements, troubleshooting
information, installer findings, or inspection details.
Required Warranty Claim Documentation
Missing or incomplete information may delay claim review or prevent
BathSelect from identifying the product, purchase, installation, or
reported defect.
Purchase and Product Records
Original BathSelect order number or authorized dealer receipt.
Original purchaser’s full name and contact information.
Product name, model number, SKU, finish, and quantity.
Purchase date, delivery date, and installation date when available.
Photograph of the complete installed product.
Photograph of identifying labels, packaging, product markings, or
documentation.
Defect and Installation Records
Detailed written description of the reported condition.
Clear close-up photographs showing the affected part or finish.
Video demonstrating leakage, sensor behavior, mechanical movement,
sound, or electrical operation when applicable.
Installer, plumber, electrician, or contractor information.
Water pressure, power source, plumbing connection, and site
conditions when relevant.
Cleaning, maintenance, inspection, and troubleshooting steps already
completed.
Commercial claims:
For multi-unit projects, identify the total installed quantity, affected
quantity, room or fixture locations, installation date, and whether the
reported condition is isolated or repeated across multiple products.
What the BathSelect™ Warranty Does Not Cover
The following conditions are generally excluded unless a written,
product-specific warranty expressly states otherwise.
Installation and Handling
Incorrect plumbing, electrical, valve, mounting, or structural
installation.
Damage occurring during delivery handling, installation, removal, or
reinstallation.
Unauthorized alteration, cutting, drilling, refinishing, or product
modification.
Use of incompatible fittings, valves, chemicals, additives, power
supplies, or replacement components.
Improper storage, lifting, transportation, or jobsite protection.
Use and Maintenance
Misuse, abuse, neglect, accident, vandalism, or abnormal operating
conditions.
Failure to follow installation, cleaning, care, or maintenance
instructions.
Mineral, calcium, lime, sediment, debris, scale, or residue buildup.
Damage caused by abrasive cleaners, harsh chemicals, acids, bleach,
or unsuitable cleaning tools.
Normal wear, cosmetic aging, finish changes, or deterioration not
caused by a verified manufacturing defect.
Labor and Related Expenses
Plumber, electrician, contractor, installer, technician, or
inspection labor.
Product access, diagnosis, disconnection, removal, demolition, or
reinstallation.
Standard, expedited, international, oversized, or special-handling
shipping expenses.
Business interruption, project delay, loss of use, downtime, lodging,
or temporary fixture costs.
Damage to tile, stone, cabinetry, walls, flooring, ceilings,
waterproofing, or surrounding finishes.
LED Shower Components
LED illumination is not covered under the stated factory warranty.
Mineral and residue accumulation may interfere with LED operation.
Routine cleaning is required to reduce scale and residue buildup.
Water quality, pressure, temperature, and site conditions may affect
LED performance.
Failure of LED lighting does not necessarily prevent the shower
fixture from functioning as a water-delivery product.
Natural material variation:
Veining, spotting, pattern differences, color variation, texture
variation, and dimensional changes associated with natural stone,
concrete, mineral-cast, ceramic firing, or other material processes are
not necessarily manufacturing defects.
Installation, Inspection, and Certification Responsibility
Product compatibility, local code requirements, and installation
conditions should be confirmed before ordering and before installation
begins.
Professional Review Recommended
Verify Requirements Before Installation
BathSelect may provide available product specifications, dimensional
information, and installation drawings for qualifying products. These
materials support project planning but do not replace professional
design review, code verification, field measurement, or installer
responsibility.
The purchaser, designer, architect, engineer, contractor, plumber,
electrician, installer, and authority having jurisdiction remain
responsible for confirming product suitability and installation
compliance.
Professional installation requirement:
Plumbing fixtures, thermostatic systems, electronic controls, sensor
products, steam equipment, bathtubs, large shower systems, and hardwired
components should be installed by appropriately qualified and licensed
professionals where required.
Commercial and Hospitality Project Warranty
Commercial installations may involve higher usage, multiple units,
different maintenance responsibilities, specialized installation
conditions, and product-specific warranty terms.
Project Documentation Recommended
Protect Warranty Records Throughout the Project
Before ordering products for luxury hotels, resorts, restaurants,
multifamily developments, healthcare facilities, offices, schools,
universities, airports, public restrooms, or other commercial
facilities, confirm the warranty terms applicable to the selected
product and intended use.
Project teams should retain approved submittals, product schedules,
specifications, finish schedules, order records, installation
photographs, commissioning documents, maintenance records, and
replacement-part information.
For multi-unit claims, BathSelect may request information that shows
whether the reported condition is isolated, installation-related,
maintenance-related, water-quality-related, or repeated across a group of
products.
Product Schedule
Record the product model, SKU, finish, quantity, and installed
location.
Approved Submittals
Retain approved specifications, drawings, revisions, and product
selections.
Installation Records
Preserve installer information, dates, photographs, testing, and
commissioning results.
Maintenance History
Document cleaning, filter service, inspection, flushing, and
component replacement.
Affected Quantity
Identify the number of affected fixtures and their exact project
locations.
Operating Conditions
Record pressure, water quality, power supply, usage, and environmental
conditions.
These answers summarize the policy presented on this page. The complete
product-specific terms, exclusions, eligibility requirements, and claim
review conditions remain applicable.
Who is eligible for BathSelect™ warranty coverage?
Coverage generally applies to the original purchaser of a qualifying
BathSelect™ product purchased directly from BathSelect or an
authorized dealer. The product must remain at the original
qualifying installation location, and the claimant must provide
sufficient original order information.
Is the BathSelect™ warranty transferable to another owner?
No. The stated warranty is generally non-transferable. Coverage may
become void when a product is resold, transferred to another owner,
or relocated from the original qualifying installation.
How long are BathSelect™ motion sensor touchless faucets covered?
Qualifying motion sensor touchless faucets have stated five-year
manufacturing defect coverage. The faucet body, ceramic cartridge,
and qualifying listed metal finishes may be covered when a defect in
material or manufacturing workmanship is verified.
Accessories, labor, installation costs, shipping, misuse-related
damage, and maintenance-related conditions are not included under
this provision.
How long are BathSelect™ shower systems covered?
BathSelect™ shower systems have a stated one-year limited warranty
from the original consumer purchase. It covers qualifying defects in
material and workmanship under normal installation, use, and
service.
Installation errors, misuse, improper maintenance, labor, shipping,
alteration, mineral accumulation, and related property expenses are
excluded.
Does BathSelect™ pay plumber, electrician, or installer labor?
No. Labor for diagnosis, access, disconnection, removal, repair,
installation, or reinstallation is generally excluded. This also
includes contractor visits, inspection fees, demolition, finish
repair, and related installation expenses.
What information should be included with a warranty claim?
Include the original order number, purchaser name, product model or
SKU, finish, purchase date, installation date, clear photographs,
and a detailed description of the issue.
A video, installer information, water-pressure details, electrical
information, maintenance records, or troubleshooting findings may
also be requested when relevant.
Should the product be removed or returned before contacting BathSelect?
No. Contact BathSelect and follow the instructions provided before
removing, returning, altering, or discarding the product or any
component. Many claims can initially be reviewed using photographs,
video, measurements, and troubleshooting information.
Are mineral deposits, scale, sediment, or water-quality damage covered?
Mineral, calcium, lime, scale, sediment, debris, and residue
accumulation are generally considered water-quality or maintenance
conditions rather than manufacturing defects.
Product cleaning, flushing, filter maintenance, and water-quality
management remain the responsibility of the owner or facility.
Are LED shower lights covered by the factory warranty?
No. Under the stated policy, LED illumination is not covered by the
factory warranty. Mineral or residue buildup may affect LED
performance, so regular shower-head cleaning and maintenance are
important.
Are natural stone and ceramic variations considered defects?
Not necessarily. Natural stone veining, spotting, pattern
differences, normal color variation, concrete color variation, and
ceramic shrinkage or dimensional variation resulting from the firing
process are generally not considered manufacturing defects.
Does BathSelect™ guarantee approval under every local building code?
No. The purchaser and project professionals must confirm local
plumbing, electrical, accessibility, permitting, inspection,
certification, and authority-having-jurisdiction requirements before
ordering and installation.
Are commercial projects covered under the residential warranty?
Not always. Commercial use may have different warranty periods,
eligibility requirements, operating conditions, and documentation
requirements. The project team should confirm the applicable
commercial terms for each selected product before purchasing.
Product Support and Technical Review
Prepare Complete Information Before Contacting Support
BathSelect™ support may use the original order records, product
specifications, photographs, video, installer observations, and
operating information to identify the product and determine whether
troubleshooting, replacement parts, additional inspection, or another
remedy is appropriate.
For architects, designers, engineers, contractors, facility managers,
hospitality operators, and commercial purchasers, maintaining accurate
product schedules and installation records can substantially improve
the review of multi-unit or project-related claims.
Product Identification
Include the model, SKU, finish, order number, and installed
configuration.
Visual Documentation
Provide complete-product photographs, close-ups, and operational
video when useful.
Installation Information
Include installer details, installation date, pressure, power, and
connection information.
Maintenance History
Record cleaning, flushing, filter service, inspection, and
troubleshooting activities.
BathSelect™ Product and Support Resources
Review product details, configurations, specifications, and applicable
project requirements before ordering or installation.
Prepare the original order number, product model, SKU, finish,
photographs, installation details, and a description of the reported
issue before contacting the BathSelect support team.
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