BathSelect respects the importance of privacy and is committed to handling customer, order, account, and project information responsibly. This page explains what information we collect, why we use it, how we protect it, when it may be shared, and the choices available to customers.
Responsible Collection
We seek to collect information connected to customer service, transactions, account functions, and legitimate business operations.
Secure Shopping
We use safeguards designed to protect online interactions, checkout activity, and information submitted through BathSelect systems.
Transparent Practices
We explain how information is collected, used, retained, disclosed, and managed across the customer relationship.
Customer Choices
Customers may manage communications, account information, cookie preferences, and applicable privacy requests.
Our Core Promise
Our Commitment to Security and Privacy
BathSelect understands that customers expect their information to be treated with care. We use administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, misuse, alteration, loss, or disclosure.
01
Purposeful Information Use
We use information for identifiable purposes such as order fulfillment, customer service, account administration, project assistance, security, analytics, and legal recordkeeping.
02
Controlled Access
Access to personal information is intended to be limited to authorized personnel and service providers who need it to perform approved responsibilities.
03
Ongoing Review
Privacy and security practices may be reviewed as BathSelect services, technologies, customer needs, and applicable requirements evolve.
Where This Policy Applies
Scope of This Privacy Policy
This policy applies to personal information collected through BathSelect-controlled websites, ecommerce features, customer accounts, checkout processes, contact forms, project inquiries, warranty requests, surveys, product reviews, marketing subscriptions, and customer-support communications.
It may also apply to information received through telephone conversations, email correspondence, commercial quotations, hospitality or architectural project coordination, and other offline interactions connected to BathSelect services.
Third-party websites, payment platforms, shipping carriers, social media services, financing providers, or other independently operated services may maintain separate privacy practices. Their policies apply when customers interact directly with those services.
Information Categories
Information We May Collect
The information collected depends on how a customer uses the website, communicates with BathSelect, creates an account, places an order, or requests project assistance.
Category
Examples
Typical Business Purpose
Contact Information
Name, email address, telephone number, billing address, shipping address, company, and professional title.
Order processing, delivery, account administration, customer service, quotations, and communications.
Account Information
Login credentials, saved addresses, account preferences, order history, and communication settings.
Account access, personalization, saved selections, transaction history, and preference management.
Order and Transaction Information
Products purchased, order number, purchase date, delivery details, return status, refund information, and warranty records.
Completing transactions, providing updates, delivering products, supporting returns, and maintaining records.
Payment-Related Information
Payment method, authorization status, transaction identifiers, billing details, and information processed by payment providers.
Payment authorization, fraud prevention, refund processing, accounting, and transaction support.
Project and Professional Information
Project name, location, quantities, fixture schedules, finish preferences, drawings, specifications, BIM requests, and contractor or design-firm details.
IP address, browser, device type, operating system, referring page, pages viewed, cart activity, and cookie identifiers.
Security, site operation, analytics, troubleshooting, fraud prevention, and customer-experience improvements.
Communications and Feedback
Emails, form submissions, product questions, reviews, surveys, warranty messages, and customer-support conversations.
Responding to inquiries, resolving issues, improving services, and maintaining communication records.
Gift Recipient Information
Recipient name, shipping address, contact details, and gift-message information supplied by the purchaser.
Fulfilling and delivering the gift purchase. Gift-recipient information is not intended for unrelated marketing use.
Customers may browse portions of the BathSelect website without creating an account. Certain information may still be collected automatically to operate, secure, and evaluate the website.
Collection Methods
How We Collect Information
BathSelect may collect information through the following interactions:
Information customers provide during account registration, checkout, surveys, reviews, or newsletter enrollment.
Order, payment, shipping, return, refund, and warranty activity.
Contact forms, emails, telephone calls, and customer-service communications.
Commercial, hospitality, architectural, contractor, or project-assistance requests.
Cookies, analytics tools, security technologies, and similar website functions.
Payment, fraud-prevention, shipping, fulfillment, hosting, and other service providers.
Business Purposes
How Do We Use Your Information?
Information may be used to operate BathSelect services, fulfill customer requests, protect transactions, communicate effectively, and meet legitimate business or legal responsibilities.
Orders, Accounts, and Customer Service
BathSelect may use personal information to process purchases, confirm orders, authorize transactions, arrange shipping, communicate delivery updates, maintain customer accounts, and provide access to saved order information.
Information may also be used to answer product questions, coordinate replacements, manage returns or refunds, administer warranties, respond to service requests, and maintain records connected to an individual transaction.
Customers who provide gift-recipient information should submit only the details reasonably necessary to complete delivery.
Website, Marketing, and Business Operations
BathSelect may use website activity and customer preferences to improve navigation, present relevant product information, evaluate site performance, administer surveys or promotions, and support features that customers choose to use.
Customers who opt in to promotional email may receive product news, collection updates, offers, or other BathSelect communications. Marketing choices can be changed through available account, email, or preference-management tools.
Information may also be used for fraud prevention, security monitoring, accounting, tax compliance, business analysis, dispute resolution, legal claims, policy enforcement, and protection of BathSelect, its customers, and its services.
Transaction Protection
Secure Shopping
BathSelect uses secure connection technologies and other safeguards designed to protect information submitted through the website. Checkout, account access, and other sensitive interactions should be completed through supported, secure browser connections.
Payment-related information may be processed by established payment-service providers. BathSelect may receive transaction status, authorization information, payment type, billing details, or limited payment identifiers needed to complete and support the purchase.
No internet transmission or data-storage system can be guaranteed to be completely secure. Customers should not send complete payment-card numbers, account passwords, or similarly sensitive information through ordinary email or unsecured forms.
Security Safeguards
How Do We Protect Visitor Information?
BathSelect applies safeguards intended to protect personal information throughout collection, use, access, storage, communication, and disposal.
Administrative Safeguards
Policies and procedures for handling customer information.
Access intended to be limited according to business responsibilities.
Confidentiality expectations for authorized personnel.
Processes for reviewing and escalating suspected incidents.
Technical Safeguards
Secure website connections for supported interactions.
Authentication, access-control, monitoring, and maintenance practices.
Measures designed to identify suspicious activity and reduce unauthorized access.
Backups, logging, software updates, and related operational controls where appropriate.
Organizational Safeguards
Controlled use of payment, hosting, fulfillment, and technology providers.
Sharing limited to relevant services and approved business purposes.
Periodic review of privacy and security practices.
Retention and disposal practices based on business and legal needs.
Website Technologies
Do We Use Cookies?
Yes. Cookies and similar technologies may help BathSelect remember shopping-cart items, recognize browser sessions, maintain account functions, understand site activity, improve navigation, and evaluate website performance.
Most browsers allow users to control or delete cookies through privacy or security settings. Disabling certain cookies may affect shopping-cart, login, preference, or checkout functions.
Support security, navigation, shopping-cart operation, account access, checkout, and other core website functions.
Preference Cookies
Remember selections, settings, regional choices, or other preferences that improve the browsing experience.
Analytics Cookies
Help evaluate traffic, page performance, product interest, technical errors, and general website interaction.
Advertising Cookies
May support campaign measurement, audience analysis, remarketing, or relevant advertising where such tools are used.
Service Providers and Disclosures
How We Share Personal Information
BathSelect does not disclose personal information without a business, service, security, legal, or customer-authorized reason. Information may be shared with providers that support the customer relationship and BathSelect operations.
Recipient Category
Why Information May Be Shared
Typical Information Involved
Payment and Fraud-Prevention Providers
To authorize payments, process refunds, verify transactions, and identify suspicious activity.
Billing details, payment method, transaction identifiers, order value, and verification information.
Shipping, Warehouse, and Fulfillment Providers
To prepare, route, deliver, track, replace, or return products.
Name, delivery address, telephone number, order details, and shipping instructions.
Hosting, Cloud, and Ecommerce Providers
To operate the website, maintain accounts, store records, support checkout, and protect services.
Account, order, device, communications, and website-use information.
Analytics, Email, and Advertising Providers
To measure site performance, deliver requested communications, evaluate campaigns, and support marketing choices.
To meet legal obligations, protect rights, respond to lawful requests, resolve disputes, and obtain professional advice.
Information relevant to the legal, accounting, security, regulatory, or dispute-related purpose.
Business Transaction Parties
To evaluate or complete a merger, acquisition, financing, reorganization, asset transfer, or similar transaction.
Information reasonably relevant to the proposed or completed transaction, subject to appropriate safeguards.
Non-identifying or aggregated information may be used or disclosed for analytics, business planning, website improvement, marketing measurement, or other lawful purposes. Statements about the sale or sharing of personal information should be interpreted according to applicable law and BathSelect's current advertising and analytics practices.
Information Lifecycle
How Long We Keep Information
BathSelect retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, support customer transactions, maintain accounts, provide warranties or customer service, comply with legal obligations, resolve disputes, protect against fraud, and enforce applicable agreements.
Retention periods may vary according to the information type and purpose. Order, tax, accounting, warranty, shipping, security, project, and customer-service records may have different operational or legal retention requirements.
When information is no longer reasonably needed, BathSelect may delete it, de-identify it, aggregate it, or dispose of it using methods appropriate to the nature of the information and the systems involved.
Customer Control
Your Privacy Rights and Choices
Depending on location and applicable law, customers may have rights concerning access, correction, deletion, portability, marketing preferences, or certain disclosures of personal information.
Access and Knowledge
Request information about personal data BathSelect maintains and how it has been used or disclosed.
Correction
Request correction of inaccurate personal information, subject to verification and applicable exceptions.
Deletion
Request deletion of certain personal information when BathSelect is not required or permitted to retain it.
Portability
Request an appropriate copy of certain information in a portable format where required by law.
Marketing Choices
Unsubscribe from promotional email while continuing to receive necessary order, account, warranty, or service messages.
Cookie Choices
Use available browser or website controls to manage optional cookie and tracking technologies.
Sale or Sharing Choices
Exercise applicable opt-out rights concerning legally defined sale, sharing, or targeted advertising practices.
Equal Treatment
Exercise applicable privacy rights without unlawful discrimination or denial of service.
BathSelect may need to verify identity before completing certain requests. Some information may be retained when necessary to complete transactions, provide warranties, maintain legally required records, protect security, prevent fraud, or establish and defend legal claims.
How Can You Opt Out, Remove, or Modify Information?
Customers may update available account details, saved addresses, and communication preferences through the My Account area when those controls are available.
Promotional emails generally include an unsubscribe option. Because some campaigns are scheduled in advance, a customer may receive limited communications already in production while the preference change is being processed.
Removing information from an account does not necessarily delete transaction records from all BathSelect systems. Information may remain where needed for order support, warranty administration, accounting, fraud prevention, legal compliance, dispute resolution, or recordkeeping.
California and Other Regional Rights
Privacy rights differ by jurisdiction. Residents of certain states or countries may have additional rights relating to categories of information collected, sources, business purposes, recipients, correction, deletion, portability, sale or sharing opt-outs, sensitive information, objection, restriction, consent withdrawal, or appeal.
BathSelect will evaluate privacy requests according to the law applicable to the requester and the information involved. Authorized agents may be required to provide evidence of authority, and BathSelect may request additional verification from the customer.
Where a legally recognized browser-based opt-out preference signal applies to BathSelect's activities and systems, it may be handled in accordance with applicable law and technical capability.
Global Customers
International Customers and Data Transfers
BathSelect serves customers and projects that may be located outside the United States. Personal information may be processed in the United States and in other locations where BathSelect or its service providers operate.
Privacy, data-protection, and government-access rules may differ from those in a customer's home jurisdiction. Where required, BathSelect may use contractual, organizational, technical, or other recognized safeguards for relevant cross-border processing.
International customers may have additional privacy rights based on their location. Requests will be reviewed according to applicable requirements and the nature of BathSelect's relationship with the customer.
Age-Appropriate Use
Children's Privacy
BathSelect's website, products, and services are intended for adults and are not directed toward children under 13. BathSelect does not knowingly collect personal information from children under 13.
A parent or guardian who believes that a child has submitted personal information may contact BathSelect so the information can be reviewed and handled appropriately.
Communications
Email and Marketing Choices
Customers who subscribe to promotional messages may receive product updates, collection information, offers, surveys, or related BathSelect communications.
Unsubscribing from promotional email does not stop necessary order confirmations, shipment updates, account notices, warranty messages, security communications, or customer-service responses.
Preparedness and Response
How We Respond to Security Incidents
BathSelect may investigate suspected security events, restrict affected access, coordinate with relevant service providers, preserve appropriate records, address identified weaknesses, and evaluate whether customer or regulatory notification is required.
If an incident affects personal information, BathSelect will assess the circumstances and provide notices as required by applicable law.
Customers should promptly report suspicious BathSelect messages, possible phishing, unauthorized account access, checkout concerns, or other suspected misuse of personal information through BathSelect's official customer-support channels.
External Services
Third-Party Links
BathSelect may provide links to payment services, financing providers, shipping carriers, manufacturers, social media platforms, review services, specification resources, or other third-party websites.
These external services maintain their own content, security, cookie, and privacy practices. BathSelect is not responsible for the independent activities of third-party websites that are not controlled by BathSelect.
Customers should review the privacy notices and terms of any external service before submitting personal information directly to that service.
Changes to Our Policy
BathSelect may update this policy to reflect changes in services, technology, legal requirements, customer-support practices, service providers, security measures, or information-handling activities.
Revisions will be posted on this page with an updated effective date or review date. Where appropriate or legally required, BathSelect may provide additional notice of material changes.
Customers are encouraged to review this page periodically to understand BathSelect's current privacy and security practices.
Online and Offline Information
This policy applies to covered information collected through BathSelect's website and relevant offline interactions, including telephone orders, project inquiries, email communications, warranty support, commercial quotations, and customer-service activities.
Information collected by third parties through their independently operated services is governed by their own privacy policies.
Use of the BathSelect website is also subject to applicable site terms, transaction terms, shipping policies, return conditions, warranty provisions, and other notices presented during the customer relationship.
Questions and Feedback
Contact BathSelect About Privacy or Security
Customers may contact BathSelect with privacy questions, account concerns, marketing-preference requests, suspected security issues, or questions about the handling of personal information.
Privacy Questions
Ask how BathSelect collects, uses, retains, or shares personal information.
Account Requests
Request help reviewing or updating available account and communication preferences.
Security Concerns
Report suspicious messages, unauthorized access, phishing, or possible misuse of information.
Customer Support
Request assistance with an order, delivery, return, refund, warranty, or product question.
