Built for Confidence. Supported Beyond Installation.
Review BathSelect™ product-specific warranty periods, purchaser eligibility, claim documentation, exclusions, installation responsibilities, and commercial-project considerations in one professional support center.
Product-specific coverage for showers, faucets, bathtubs, vanities, and accessories
Clear guidance for residential, hospitality, and commercial projects
Structured claim preparation, documentation, and technical review
Installer and maintenance guidance to help protect product performance
Inspect the product immediately after delivery and retain original order information, packaging, labels, specifications, and installation documents.
Confirm model, finish, dimensions, connections, and operating requirements before installation begins.
Warranty at a Glance
Four Principles That Shape Every Claim
EligibilityOriginal PurchaserCoverage applies to qualifying purchases from BathSelect or an authorized dealer.InstallationOriginal LocationCoverage is generally non-transferable and tied to the original installation.ReviewDocumentation RequiredOrder records, photographs, videos, and installation information may be requested.RemedyRepair or ReplacementBathSelect determines the applicable remedy after reviewing the condition.
Quick Comparison
What Is Covered?
Distinguish qualifying warranty conditions from installation, maintenance, and operating conditions that are generally excluded.
Generally Covered
Verified manufacturing defects in qualifying materials or workmanship
Qualifying defective components identified during review
Covered structural, finish, or mechanical defects within the stated period
Approved repair or replacement parts selected by BathSelect
Product-specific remedies described in the applicable warranty
Usually Not Covered
Installation, removal, reinstallation, plumber, or contractor labor
Mineral buildup, sediment, water-quality damage, or poor maintenance
Shipping, demolition, access, finish repair, or property costs
Misuse, abuse, alteration, incompatible parts, or improper handling
Normal wear, natural material variation, or cosmetic aging
Coverage Summary
BathSelect™ Product Warranty Periods
Product Category
Period
Primary Coverage
Important Limitation
Motion Sensor Touchless Faucets
5 Years
Qualifying manufacturing defects affecting faucet body, ceramic cartridge, and listed finishes.
Accessories, labor, shipping, misuse, and maintenance-related conditions are excluded.
Shower Systems
1 Year
Qualifying defects in material and workmanship under normal installation and use.
Labor, shipping, installation error, misuse, maintenance, and alteration are excluded.
Residential Bathtubs
Limited Lifetime
Qualifying defects in porcelain, cast iron, mineral-cast, or acrylic.
Applies to the original non-commercial owner and qualifying professional installation.
Bathroom Vanities
1 Year
Qualifying manufacturer defects affecting the original owner and installation.
Natural variation, scratches, movement damage, and installation damage are excluded.
Other Faucets
1 Year
Qualifying defects in material and workmanship under normal use.
Labor, shipping, handling damage, abuse, and misuse are excluded.
Other Products and Accessories
1 Year
Qualifying defects in material, workmanship, or finish existing at shipment.
Coverage is generally limited to qualifying parts or assemblies.
Product-Specific Terms
Warranty Coverage by Product Category
Five-Year Manufacturing Defect Coverage
Motion Sensor Touchless Faucets
BathSelect™ warrants qualifying motion sensor touchless faucets against manufacturing defects for five years for the original consumer purchaser under normal installation, use, and service.
Qualifying coverage includes the faucet body, ceramic cartridge, and listed metal finishes when a verified defect is present.
Coverage PeriodFive years
Primary RemedyRepair or component replacement
Eligible PurchaserOriginal consumer purchaser
AccessoriesNot included
One-Year Limited Warranty
BathSelect™ Shower Systems
BathSelect™ shower systems are warranted for one year from original consumer purchase against qualifying defects in material and workmanship under normal installation, use, and service.
Repair labor, replacement labor, installation charges, shipping, access costs, and property expenses are excluded.
Coverage PeriodOne year
Primary CoverageMaterials and workmanship
LaborNot included
Installation DamageNot covered
Limited Lifetime Residential Coverage
BathSelect™ Residential Bathtubs
Qualifying BathSelect™ bathtubs include limited lifetime coverage for defects in porcelain, cast iron, mineral-cast, or acrylic that render the bathtub unsuitable for normal use.
The provision applies to the original non-commercial owner when installed by a qualified and licensed plumber.
Bathtub StructureLimited lifetime
Installed FixturesOne year
Exterior PaintOne year
InstallationLicensed plumber
One-Year Limited Warranty
Commercial Bathtubs
Commercial purchasers receive one-year limited coverage for qualifying defects in listed materials, paint, and drain components.
One-Year Limited Warranty
Bathroom Vanities
BathSelect™ vanities are warranted against qualifying manufacturer defects for one year from purchase.
One-Year Limited Warranty
Other BathSelect™ Faucets
Faucets not covered by the touchless provision are warranted for one year against qualifying defects.
One-Year Limited Warranty
Other Products and Accessories
Qualifying products and accessories purchased after August 1, 2009 are warranted for one year against defects existing at shipment.
Hospitality and Commercial Projects
Built for High-Use Environments
Commercial installations may involve higher usage, multiple units, specialized maintenance responsibilities, and different documentation requirements.
Check each item you have prepared before contacting support.
Claim Review Process
What Happens After You Submit a Claim?
1Claim SubmittedRecords and supporting details are received.2Documentation ReviewProduct identity and evidence are verified.3Technical ReviewAdditional troubleshooting may be requested.4Coverage DecisionThe condition is evaluated under the warranty.5ResolutionApproved repair, replacement, or other remedy.
Product Identification
How to Identify Your BathSelect™ Product
Accurate model and component identification supports faster technical review.
Original order number and purchase date
Complete model name, SKU, and finish name
Packaging, control-box, valve, or cartridge labels
Photographs of the installed configuration
Required Documentation
Information Needed for Claim Review
Purchase and Product Records
Original order number or dealer receipt
Purchaser name and contact information
Product name, model, SKU, finish, and quantity
Purchase, delivery, and installation dates
Complete installed-product photographs
Packaging, labels, and documentation
Defect and Installation Records
Detailed description of the condition
Close-up photographs of the affected area
Video demonstrating leakage or operation
Installer or contractor information
Water pressure, power source, and site conditions
Maintenance and troubleshooting already completed
Warranty Exclusions
What the Warranty Does Not Cover
Installation and Handling
Incorrect plumbing, electrical, mounting, or structural installation
Damage during delivery, installation, removal, or reinstallation
Unauthorized alteration, cutting, drilling, or refinishing
Use of incompatible fittings, chemicals, or power supplies
Improper storage, lifting, transportation, or jobsite protection
Use, Maintenance, and Costs
Misuse, abuse, neglect, vandalism, or abnormal conditions
Mineral, calcium, lime, sediment, debris, or scale buildup
Damage caused by unsuitable cleaners or tools
Labor, access, demolition, removal, or reinstallation costs
Business interruption, downtime, or surrounding property damage
Care and Installation
Protect Your BathSelect™ Warranty
Good installation records and routine care help prevent avoidable failures.
Flush supply lines before connecting fixtures
Use filtration where water contains sediment
Avoid abrasive, acidic, or bleach-based cleaners
Maintain nozzles, aerators, filters, and strainers
Do not modify valves, electronics, wiring, or sensors
Retain purchase, installation, and maintenance records
Commercial Documentation Center
Professional Project Records
Checklist
Warranty Claim Checklist
Order records, identity, photos, installation details, and issue documentation.
Print or save this support center for project records.
Commercial and Hospitality
Project Warranty Considerations
Confirm product-specific warranty terms before ordering for hotels, resorts, healthcare, offices, education, airports, public restrooms, or other commercial facilities.
