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How do I return an item? Return policy for BathSelect
OUR GUARANTEE
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. BathSelect® stand behind the products we sell. If for any reason you choose the wrong item, we'll exchange it. If the customer is not satisfied with the purchased product for any reason, as long as no installation attempts have been made, original packaging is retained and ordered models do not have custom size or finish, and items are in their original condition received; the customer has 30 days to file a return request via email. Prior to sending back any items, please submit a ticket or email our customer support staff at [email protected] to initiate and obtain an RMA. Returns for Bathroom Faucets, Led Showers, Sensor Faucets, Shower Sets can be processed by following the simple procedures: RETURN PROCESS: Returned item(s) must be unused (no signs of installation attempts) and unblemished by any trials. . To process your return quickly, please have the original order information (5 digit order number) available. The customer has 30 days to file a return request via email or online ticketing system. Prior to sending back any items, please submit a ticket or email our customer support staff at [email protected] to initiate and obtain a Return Merchandise Authorization Number RMA. Refund of the final invoice price (minus shipping and handling charges and a 15% restocking fee) will be issued. Please allow 5 - 10 business days for processing and inspection from the return delivery date. Buyer is responsible for return shipping costs. Refund or exchange requests accepted within 30 days from date of delivery the customers order. Please open the boxes immediately after delivery and check if there is any damage.If your package arrived damaged, please contact our Customer Support at [email protected] to report a claim. Any damages must be reported to us within 7 days of UPS/FedEx delivery to receive replacement/reimbursement. Please note items that are special ordered/quoted for commercial cannot be canceled or returned. (Non-listed and quoted items - items that do not have prices listed on our web pages and/or items that you received a special quote on - are considered special order items and may not be returned.) Items stated as non-returnable on the page from which they are ordered Items noted as "limited to stock" Items that have been installed. Return Address Information: Bath Select 4429 Brookfield Corporate Drive Suite 500 Chantilly, VA 20151 |
