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(24 Hours a day / 7 Days a week)
Serving the Bath Industry since 1991
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Frequently Asked Questions
Q: What does 100% satisfaction guarantee offer?
A: At
Bathselect.com we want to offer you top quality products at affordable
prices. If you feel dissatisfied with the quality of our products,
simply return the products within 20
days of purchase, and we'll give you full refund. To qualify for the
refund, you'll have to mail us proof of purchase and the products
should be without any damage.
Q: Is the transaction secure?
A: We work with Authorize.net to make sure your transaction will be secure.
Q: Do you accept check?
A: Yes we accept eCheck. We also accept all major credit cards such as MasterCard, Visa, American Express, and Discovery cards.
Q: How long will it take to ship my order?
A: We'll
start to fill order once we receive your order and we'll ship the order
within the time frame indicated for that item. Currently we use UPS
ground, if you prefer a different shipper please indicate so.
Q: What's the coverage of shipment?
A: Right now it's limited to continental US. If you live in Hawaii, Alaska or Canada, we'll have to charge you for reasonable extra cost. You can call us at our toll free number for the extra charge.
Q: How much is the shipping & handling fee?
A: Normally
we charge it based on the total of the order, the volume of the order,
or the weight of the order for certain items. However, during this
special promotion period, we'll pay the shipping & handling for you
if you live within continental USA.
Q: Can I return the product any time?
A: 30-Day Money-Back Guarantee
You can return any product within 20 days
of receiving it. Just make sure it's in like-new condition, pack it all
securely in the original packaging, and call us for a Return
Authorization number.
We'll gladly exchange it or give you a refund for the merchandise (not including original shipping) — whichever you prefer
Q: How do I return the product?
A: You can return it for refund or replacement. However, you'll be responsible for the shipping and handling fee.
Please note products that have been installed are non-returnable.
Please email us by at returns@BathSelect.com and ask for a Returned Goods Authorization. To process your return quickly please have the original order number available. Please wrap the package securely and note the Returned Goods Authorization number on the outside of the package.
Returns without an authorization number will not be accepted. We are
not responsible for products sent back to us without an authorization.
Products must be returned in the original packaging and in the original
condition. All products will be inspected prior to credit approval.
Q: What's the procedure to return damaged items?
A: Please
open the boxes immediately after delivery and check if there is any
damage. You must claim the damage to us within 3 days of UPS/FedEx
delivery to get any reimbursement.
FAQ Question Regarding your Steam Shower unit
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1.The pneumatic switch cannot normally start the water pump motor
(1) Whether the pneumatic outlet is jammed
(2) Whether the pneumatic tube is leaked
(3) Whether the pneumatic switch button is broken
(4) Whether the pneumatic switch connection tube falls off or falls down
(5) Whether the water pump motor breakdown
(6) Whether the connection cord is loosen
(7) Whether the creepage switch is open.
2. Massage jet has little spray
(1) Whether the jet is jammed
(2) The controlling valve is not open completely
(3) Low hydraulic pressure
(4) The outlet of pump is jammed
3. Massage jet doesn’t work
(1) The connection tube is broken
(2) The conversion switch doesn’t work
(3) Check the electromagnetic valve is jammed or no water
(4) Check whether the electromagnetic valve is powered
(5) If not powered, it should be the problem of the circuit board. If not display, it is the problem of the control board
(6) If it is powered, check whether the electromagnetic valve is broken
4.Water tube leakage
(1) Connection not good
(2) The faucet of cold and hot water is loosen
(3) The tube clip is loosen
5. Cause for the stream room leakage
(1) Water tube is broken
(2) The connection is fixed too firmly or loosely.
(3) Quality problem of the valve or tube
(4) The sealing problem or the glass falls down
(5) Not good sealing of the glass door
(6) Spraying electromagnetic valve leaks
(7) Check the drainpipe
(8) The drainpipe is broken
(9) The drainpipe shifts and out of the cloaca
6. The ventilated fan doesn’t work
(1) Change and correct the positive and negative pole
(2) Check whether the wiring and earthling is correct
(3) Whether the power plug is loosen
(4)
If not power, it should be the problem of the control board or the
circuit board. Method to check the electric current: listen to the
sounds of the connector, has sounds then it is normal; look to the
display screen, display then it has electrical current. Use the
multimeter (in D.V.50V) to check.
7. The radio doesn’t work
(1) the radio has no sound. It may be the problem of the control board or circuit board
(2) If turn on the radio and hear the hiss sounds, check whether the speaker is burned or the wire is loosen.
(3) If no hiss sounds, the relay is broken.
8. The steam room shut off automatically or the fuse burns
If
the similar problem occurs, the loading power of the creepage switch
and the fuse is too small. It is suggested to change to the creepage
switch and fuse with higher loading power. If it doesn’t work yet,
please check whether the steam generator is creepage and the internal
thermo protector is broken.
NOTICE
In order to achieve the best maintenance result for using the products, please pay attention to the following:
Try
the detergent to the unobvious part of the product, and then use it for
the whole product. After it, clean it immediately. Do not leave the
detergent to the product surface. Clean it with water and dry.
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